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Heather Pohl joined the SFPUC in 2006 and manages various innovative programs involving technology implementation and business process improvements. She led the successful design and implementation of SFPUC’s advanced metering infrastructure program (AMI) now serving 98% of SFPUC’s water customers. The AMI deployment included development of multiple custom software systems to screen, manage, and utilize the data to provide the SFPUC and its customers hourly water usage data helping make informed decisions regarding water use management.