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Chief Information and Engineering Officer at UPS
Juan Perez is the Chief Information and Engineering Officer for UPS and a member of the UPS Management Committee, responsible for all technology and engineering functions. He was appointed to his current role in April, 2017.
Juan was promoted to CIO in 2016, after serving as Vice President of Technology. Through different rotations in that role, he was responsible for technology systems supporting the company’s billing, financial, accounting, human resources, package operations, driver dispatch and operational planning, scanning, logistics, customer service, and sales.
Juan’s career has included numerous contributions that have led to greater efficiencies in operations, enhancements to customer service, and reductions in environmental impact. His career has covered assignments in Operations, Industrial Engineering, Process Management, and Technology in corporate, US, and international business units.
One of most significant impacts made within the Technology function has been his work with the IT team that developed ORION, the On-road Integrated Optimization and Navigation system that optimizes delivery routes to improve service and efficiencies. The efforts of the IT and business teams in developing this technology will yield, when fully deployed in 2017 to over 55,000 drivers, a reduction of approximately 100 million miles and 100,000 metric tons of carbon emissions while providing significant savings and service improvements to the company.
Juan has also been a driving force in UPS’s evolution into advanced analytics, moving the company from descriptive analytics and a reliance on historical data to predictive analytics with customer data as the foundation. The development of UPS’s Package Flow Technologies is a demonstration of the benefits to UPS’s customers and operations through the linkage between data, analytics, technology, and operational know-how. Juan also supported the development of the UPS Access Point™ Network technology. UPS Access Point locations allow customers to choose when, where, and how they want their packages delivered. Through efforts like these Juan has secured several patents that support UPS’s intellectual property.
In 2013 he was recognized by Computerworld as a Premier 100 IT Leader. In 2015 Juan was also recognized as one of the top 100 Hispanic IT leaders by the Hispanic IT Executive Council (HITEC) and by the Atlanta Telecom Professionals (ATP) with the 2015 Leadership Award demonstrating UPS’s leadership in technology. He has also been named as a 2016 Top Latino Leader by the Council for Latino Workplace Equity.
Juan holds a BS in Industrial and Systems Engineering and an MS in Computer and Manufacturing Engineering, from the University of Southern California. He is a senior member of the Institute of Industrial Engineers and the American Society for Quality and holds several certificates in project management, business administration, and IT management. He also serves as a program evaluator for the Accreditation Board of Engineering and Technology (ABET).
Juan is the executive advisor for the UPS Latino Business Resource Group which supports diversity across the enterprise and is a board member of the Atlanta Latin American Association.