Telecoms, Media & Technology is part of the Knowledge and Networking Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Informa

Paula McKillen

Head of Customer Experience Development at RS Components

Profile

Paula is the Head of Customer Experience at RS Components. Responsible for improving and designing new experiences across the global end to end customer journey, embedding the brand at every touchpoint whilst influencing a customer mind-set and attitude across the entire organization.  Paula has spent many years in customer facing leadership roles in both B2B & B2C. Her passions are people, culture and driving transformational change. Her recent success was the launch of a global Voice of Customer programme across 25+ markets, capturing real time customer feedback whilst giving employees visibility and accountability of delivering improvement.

Agenda Sessions