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Head of Customer Experience Development at RS Components
Paula is the Head of Customer Experience at RS Components. Responsible for improving and designing new experiences across the global end to end customer journey, embedding the brand at every touchpoint whilst influencing a customer mind-set and attitude across the entire organization. Paula has spent many years in customer facing leadership roles in both B2B & B2C. Her passions are people, culture and driving transformational change. Her recent success was the launch of a global Voice of Customer programme across 25+ markets, capturing real time customer feedback whilst giving employees visibility and accountability of delivering improvement.