Session Spotlight: Q&A with DevOps Institute Co-Founder & CEO Jayne Groll
By Edward Gately
Between four generations in the workplace, IT’s tradition of silos and rapid shifts to automation, it’s no wonder there’s a stubborn resistance to cultural change in some shops, Jayne Groll, co-founder and CEO of the DevOps Institute, told SDxE recently. If you are looking to shift your company’s mindset to digital-first — and accept the adage that culture eats strategy for breakfast — then you need to understand how embracing DevOps can play an important role in a transformation effort.
Groll, who is also president of ITSM Academy, is an expert on the pitfalls of introducing a more agile way of working. In a recent Q&A, she talked digital transformation and DevOps and provided a sneak peek of the information she’ll share in an upcoming workshop.
SDxE: There’s no question that the role of enterprise IT has changed – thanks to the cloud, the revitalization of open source, mobility and shadow IT, and more. How do you see the industry continuing to evolve?
Groll: As the world becomes more digital, IT will also need to power the digital supply chain with more automation and API-driven toolchains. Downstream practices such as testing and security will shift further to the left and start with the first lines of code. As a result, IT professionals will become more multi-dimensional by acquiring and sharing a broader base of skills and competencies. Frameworks such as Agile, Lean, ITSM, DevOps and others will condense and consolidate in order to deliver end-to-end agility.
SDxE: What do you think is the biggest barrier organizations face with digital transformation – technology or culture? Why?
JG: Changing the way people think, interact and behave is much more difficult than implementing new technology. Not only are four generations currently in the workplace, IT’s silo culture and autonomous practices do not easily instill a spirit of collaboration, cooperation and communication. You can’t buy, mandate or automate cultural change. But you can help people acquire new skills, create opportunities for engagement and input, and assure people that their contribution is still needed and valuable.
SDxE: What is the overall message you’re planning to share with attendees during your SDxE workshop?
JG: This workshop will give the attendee exposure to a well-rounded sample of the most current, and principles and practices that are emerging from real organizations and DevOps’ Collective Body of Knowledge [CBok]. Learners will explore each aspect of DevOps CALMS values [Culture, Automation, Lean, Measurement and Sharing], as well understand how DevOps integrates and aligns with other IT frameworks such as Agile, Lean and ITSM.
SDxE: What are some of the latest DevOps practices, and how can they help organizations in their digital transformations?
JG: Continuous integration and continuous delivery practices are gaining more and more enterprise acceptance and implementation. There is a rising interest in DevOps and security [DevSecOps], DevOps testing and site reliability engineering. Cultural practices such as ChatOps and immersion Dojos [so named by Target] are also gaining attention.
Edward Gately is a contributing editor for SDxE and Channel Partners Online. Follow him on Twitter at @EdwardGately