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Key Sessions

Antonio Jose Elizondo Armengol

Keynote: Rising service provider innovation odds with NFV

Telefónica I+D

08:00 09:00 (60 mins)

Main agenda

Registration and coffee

09:00 09:20 (20 mins)

Main agenda

Conference Opening

  • Stephen Sale - Research Director, Consumer Services, Analysys Mason

09:20 09:50 (30 mins)

Main agenda

Keynote: Rising service provider innovation odds with NFV

NFV promises changing the way the service providers deploy and operate network services. However, to really unite the benefits of NFV, it is not enough to adopt new technology. A deeper cultural and process transformation needs to be addressed. True digitalisation is about adopting a software-centric culture. Understanding how to work with a user-centric view, agility, and Open Source is key to favour successful innovation. 

  • Antonio Jose Elizondo Armengol - Head of Network Virtualization Strategy and Technology, Telefónica I+D

09:50 10:10 (20 mins)

Main agenda

Transformation in the Age of Data

  • Nuno Sousa - Director Program Management, VEON

10:10 10:30 (20 mins)

Main agenda

Case study from Vodafone: Developing new digital channels and real-time personalised offers

  • How we successfully integrated in-app, cloud-based push notifications at Vodafone
  • How we collected device customer experience in big data back-ends to personalize and launch offers in real-time
  • Overview of our results as a customer experience success case in the digital domain
  • Angel Cachon - Global Head of Digital Products & Services, Vodafone Group

10:30 10:50 (20 mins)

Main agenda

Case study from Turkcell: Creating a self-service app for innovation in customer service delivery

  • Ansi Deniz Rona Bayildiran - Digital Experience Manager, Turkcell

10:50 11:20 (30 mins)

Main agenda

Panel Q&A with the morning speakers: Reinventing telco service delivery as we know it

  • Stephen Sale - Research Director, Consumer Services, Analysys Mason
  • Antonio Jose Elizondo Armengol - Head of Network Virtualization Strategy and Technology, Telefónica I+D
  • Angel Cachon - Global Head of Digital Products & Services, Vodafone Group
  • Nuno Sousa - Director Program Management, VEON
  • Ansi Deniz Rona Bayildiran - Digital Experience Manager, Turkcell

11:20 12:00 (40 mins)

Main agenda

Networking break

12:00 12:20 (20 mins)

Main agenda

Reinventing a Telco to benefit from the disruptive technology developments

  • How should a Telco change its interaction with customers and its portfolio
  • What is the overall architecture which will enable this change?
  • Helping customers to migrate to the digital world
  • The hardest part: a new way of working and company culture is required
  • Remco Helwerda - Innovation Strategy Consultant, KPN

12:20 12:40 (20 mins)

Main agenda

What are the pillars of differentiation for telcos in digital services delivery?

  • The relevance of convergence technologies: Development of open source solutions for platform agnostic interoperability and quick monetization of services
  • Cost optimization techniques: Embracing solutions optimized for low CAPEX and OPEX, cloud infrastructure propositions while managing regulatory requirements
  • Social and individual services: Creating services that cater to specific needs of subscribers up to the minute, after having collected their social habits through social interactions
  • Monetization of subscriber footprints and creating new ventures through diversification and forward integration
  • Oluwaseyi Dairo - Enterprise Solutions, CRM and Billing Portfolio and Release Management, Bharti Airtel, Nigeria and Africa

12:40 13:00 (20 mins)

Main agenda

How to launch new services faster, make them scalable and successful with the help of cloud?

13:00 13:30 (30 mins)

Main agenda

Panel discussion: How can telcos acquire new customers on the digital stage?

  • Examples of channels and methods to acquire new customers – What has worked and what hasn’t?
  • What can telcos learn from other industries with regards to reaching new customers?
  • Overview of advertising and communications innovations in the digital world which telcos can easily implement
  • Targeting various groups of customers – Examples
  • How can telcos overcome the hurdles in acquiring new customers by partnering with innovative companies?
  • Anna Kovalenko - EMEA Lead for Audience solutions, Google
  • Oluwaseyi Dairo - Enterprise Solutions, CRM and Billing Portfolio and Release Management, Bharti Airtel, Nigeria and Africa
  • Moderator William Watts - Director, Tarifica
  • Mila Milenkovic - Head of Business Development Department, Telekom Srbija
  • Mark Wiseman - Service Delivery Director, TalkTalk Business

13:30 14:40 (70 mins)

Main agenda

Networking lunch

14:40 15:00 (20 mins)

Main agenda

Opportunities for telcos in financial services – How telcos can deliver a better banking experience through synergy

15:00 15:20 (20 mins)

Main agenda

Applications and analytics for a digital lifestyle

15:20 16:00 (40 mins)

Main agenda

Afternoon Break

16:00 16:20 (20 mins)

Main agenda

Carrier opportunities in VR/AR communications

  • Examining the opportunity in VR/AR communications
  • Case studies of AR & VR communications, collaboration and social apps
  • What role can mobile operators and other service providers play in VR & AR communications?
  • David Macqueen - Executive Director, Apps and Media, Strategy Analytics

16:20 16:40 (20 mins)

Main agenda

Case Study: Delivering a Live 360 VR end to end solution

  • Alex Berriman - eSports & VR Specialist, PCCW Global

16:40 17:20 (40 mins)

Main agenda

Panel discussion: Service delivery evolution in a 5G, cloud-native environment

  • How will services be different in a cloud-native environment?
  • Ensuring a seamless evolution of networks and services delivery
  • How to achieve maximum customer experience in future networks and services
  • Discussing the reliability of services today vs. tomorrow – What’s necessary for a seamless evolution to a new world of communications?
  • How far will service evolve with AI and VR?
  • Which services will become obsolete with 5G?
  • David Macqueen - Executive Director, Apps and Media, Strategy Analytics
  • Howard Benn - Head of Standards and Industrial Affairs, Samsung Electronics R&D Institute
  • Stephen Sale - Research Director, Consumer Services, Analysys Mason

17:20 17:30 (10 mins)

Main agenda

Overview and closing remarks from the Conference Chair

  • Stephen Sale - Research Director, Consumer Services, Analysys Mason

17:30 18:30 (60 mins)

Main agenda

NETWORKING DRINKS AND AWARDS CEREMONY

Awards application details will be announced shortly – keep an eye on the website: https://tmt.knect365.com/service-delivery-innovation-summit/awards

Categories include:

  • Best new digital service launch
  • Best IoT platform for service delivery
  • Best technology for service quality improvement
  • Best innovation in customer experience management