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Key Sessions

Juan Manuel Caro

Telefonica Keynote Presentation: Real-Time Customer-Centric Operations

Telefónica

Carl Moberg

Cisco Keynote Presentation: The Self-publishing Network - Integrating Network Intent into Customer-facing Systems

Cisco

Imen Grida Ben Yahia

SERVICE PROVIDER FIRESIDE CHAT: ORANGE

Orange Labs

Gabriel Brown

SERVICE PROVIDER FIRESIDE CHAT: TIM

Heavy Reading

Nov 08
Show Filter
08:00 - 09:00 60 mins
REGISTRATION & BREAKFAST
09:00 - 09:05 5 mins
WELCOME BACK
  • Ray Le Maistre - Editor in Chief, Light Reading
09:05 - 09:25 20 mins
Info
Telefonica Keynote Presentation: Real-Time Customer-Centric Operations
  • Juan Manuel Caro - Operations and Customer Experience Global Director, Telefónica

In today's complex environments, operations teams must change their mindset and ways of working from a traditional, reactive, network-centric way of solving problems to a proactive/predictive, customer-centric approach of continuous improvement. Understanding our customers, how they use our services, what experiences they are having and what we can do from operations to improve their overall experience is key to succeeding in today's market -- and will be even more important in the virtualized architecture of the near future!

09:25 - 10:15 50 mins
Info
PANEL: AI/ML FOR NETWORK AUTOMATION
  • Moderator Ray Le Maistre - Editor in Chief, Light Reading
  • Panelist Paola Arosio - Senior Product Manager, Service Provider Network Automation and Analytics, Cisco
  • Jessica Kim - Technology & Strategic Planner, SoftCOM AI CTO Office, Huawei
  • Panelist Maziar Nekovee - Professor of 5G Mobile Communications and Head of Department of Engineering and Product Design, University of Sussex
  • Panelist Atul Purohit - Principal Cloud & Automation Strategy Architect, Vodafone Group
  • Panelist Mirko Voltolini - Head of Network on Demand, Colt

Zero-touch network management, which all but does away with human intervention, is the ultimate goal for network operators but making significant progress towards that goal will require the deployment of artificial intelligence capabilities, in particular machine learning. This panel will look at the current focus of R&D in this area and highlight emerging use cases and best practices, including how AI capabilities are expected to impact functionality such as route optimization, capacity planning, fault management and root cause analysis, dynamic optimization and more.

10:15 - 10:35 20 mins
COFFEE BREAK & TABLETOP DISPLAYS
10:35 - 10:55 20 mins
SERVICE PROVIDER FIRESIDE CHAT: COLT
  • Panelist Mirko Voltolini - Head of Network on Demand, Colt
  • Moderator James Crawshaw - Senior Analyst, CSP IT & Automation, Heavy Reading
10:55 - 11:45 50 mins
Info
PANEL: ZERO TOUCH ANALYTICS – DELIVERING INSIGHTS IN REAL TIME
  • Moderator James Crawshaw - Senior Analyst, CSP IT & Automation, Heavy Reading
  • Panelist Ari Banerjee - Vice President of Strategy, Netcracker
  • Panelist Juan Manuel Caro - Operations and Customer Experience Global Director, Telefónica
  • Panelist Roy Silon - VP R&D, Atrinet
  • Panelist Martin Thygesen - Product Manager for Cisco Crosswork, Cisco

Network operators can easily fill huge data lakes with streaming telemetry about network paths, traffic flows and performance. There are several open source tools that can be used, including Kafka, Elastic Stack, Grafana and Pnda. The hard part is unlocking the value of all this data to deliver value such as faster root cause analysis, reduced mean time to repair or detection of security threats. To achieve this might require advanced machine learning algorithms that can do predictive or prescriptive analytics. Alternatively, it might suffice to use traditional statistical analysis and correlations. This panel examines the varying approaches to data processing as there is no "one-size fits all" approach to analytics.

11:45 - 12:00 15 mins
Info
Cisco Keynote Presentation: The Self-publishing Network - Integrating Network Intent into Customer-facing Systems
  • Carl Moberg - Director of Technology, Cisco

The introduction of declarative network service models changes what we know of in the domain of customer resource and order management and how that is integrated with the network. By providing full formal specifications of network intent we can reduce or completely remove the need for costly and time-consuming integration between where the value is created (the network) and where the value is expressed for service providers (the CRM and billing systems).

This presentation will explore the emerging patterns of managing the lifecycle of formal service definitions using software pipelines, and how this process is integrated into customer management systems using well known tools and practices.

12:00 - 13:00 60 mins
LUNCH, NETWORKING & TABLETOP DISPLAYS
13:00 - 13:20 20 mins
SERVICE PROVIDER FIRESIDE CHAT: ORANGE
  • Panelist Imen Grida Ben Yahia - Orange Expert, Future Network; Senior R&D Engineer in Network Intelligence, Orange Labs
  • Moderator James Crawshaw - Senior Analyst, CSP IT & Automation, Heavy Reading
13:20 - 13:40 20 mins
SERVICE PROVIDER FIRESIDE CHAT: TIM
  • Moderator Gabriel Brown - Principal Analyst, Heavy Reading
  • Panelist Giuseppe Ferraris - Head of IP, Transport and Core Innovation, TIM
13:40 - 14:30 50 mins
Info
PANEL: BLOCKCHAIN – WHAT OPPORTUNITIES ARE THERE FOR BLOCKCHAIN IN TELECOMS & HOW CAN THESE AID AUTOMATION?
  • Moderator Ray Le Maistre - Editor in Chief, Light Reading
  • Panelist David Hughes - Vice President, IP Engineering, PCCW Global
  • Panelist Jorge Ordovás - Member of Blockchain Competence Center, Telefónica
  • Panelist Fahim Sabir - Director Architecture and Development, Colt on Demand, Colt
  • Panelist Paul Overbury - Senior Technology Advisor, Ofcom

Blockchain is one of the most game-changing or over-hyped technologies ever, depending on who you talk to. Across industries, including telecom, organizations are exploring blockchain's potential impact. The biggest questions for service providers, however, are "Where is the biggest bang for the buck?" and "Where and how do we get started?“