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José Manuel de Arce is Deputy Director of OSS & IT infrastructure for Telefónica Business Solutions. He is responsible for OSS and automation projects for Telefónica International Wholesale Services, the international division of Telefónica which runs the company’s backbone and transit IP services globally. Network automation is the most important initiative José Manuel leads at Telefónica as automation has a critical impact on IP core services. José Manuel has been working on the network operations team since Telefónica launched its first commercial Internet services back in 1995, and he also spent several years developing technical services -- mostly for cloud and the data center – before returning to the world of international networking in TIWS.