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Nationwide alarms monitoring of BSS Nodes i.e. Huawei BTS 3900, BSC 6900, Ericsson RBS6000 series, EvoC 8200, ZTE ZXUR 9000 and SDR nodes.
Nationwide escalations of outages, hardware faults, link faults and other chronic issues at technical and management level.
Daily, weekly and Monthly reports generation i.e. BSC Outage Report, Down TRx Report, Planned Activities Report and TT Reports
Network Monitoring through Huawei U2000 Unified Management System / ZTE Net Numen Unified Management System / Ericsson Citrix Presentation Server Client.
Huawei First Call Testing
Site, Cell and Boards Reset
Alarms Monitoring at Interface, Processing, and Switching boards of BSS Nodes.
Monitoring IBM Maximo, Netcool, Tivoli and UNS Unified Notification Web Engine for TT Management
Identifying issues, taking follow up of problematic sites and provide support for permanent resolution
2G, 3G & 4G KPI’s Monitoring at BTS, BSC and RNC Level i.e. TCH Availability, TCH Traffic, SD Blocking, DCR, CSSR, RRC & RAB Connection SR, HSUPA & HSDPA Traffic, HOSR, IRAT HOSR, PRB Utilization & Downlink throughput etc.
Perform OMC-R Level-I provide support to all related technical and customer services departments and resolve network problems in coordination with them
End to end maintenance of automated trouble ticket dispatching system for smooth escalation of service affecting alarms to field teams through SMS, Emails, and Automated Voice Calls.
Surveillance and maintenance of Ticket dispatching system, Routing of alarms to end user using SMSCs and Email listener to field teams
Conducting training sessions for different technical teams to enable them to use automated escalations for early rectification in a more effective way
Handling daily issues pertaining to IT platform's fault monitoring tasks, their timely escalations to stake holders and follow up for early rectification.
Maintenance of all DBs as part of IT platforms integrated through OSS – UFM (Umbrella Fault Management).
Checking the device performance history via customized filters.
Supporting IT Teams in monitoring their platforms.
Taking daily health checks of OSS System & VAS Servers to ensure all the applications / services are working fine.
Designing, Integration, Testing and Implementation of alerts of live IT network with UFM.