TechXLR8 is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Informa

AlphaBlues

Profile

AlphaBlues is developing virtual customer assistants to help banks and telecoms provide customer support chat on their website 24/7 with our product that understands human language.

The company is one of the first to have fully integrated AI virtual assistants and live chat seamlessly into a coherent solution. A proprietary in-house developed NLP engine and virtual assistant platform (AlphaAI) is bundled with a live chat product for human agents (AlphaChat). This enables to fully automate customer journey into one flow - from website visit with a virtual assistant to a chat with a human agent. The GDPR-compliant solution also enables building voice-operated virtual assistants. The solution is already used by several banks and telecom companies.