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Caspar Luijten
Director Customer Experience at WIND TRE ITALIA


2016–pres. Veon & WindTre (CK Hutchison), Netherlands, Italy

  • WindTre, Director CEX: Responsible for digital transformation & post-merger integration after combining Wind (Veon) and Tre (Hutch), continuing the Veon transformation program with local implementation in Italy

  • Veon, Group Director, Revenue Transformation and Simplification: Responsible for redefining and implementing a transformed customer experience across the group to become a truly digital player. Veon is one of the leading digital telecoms operators in the world. With over 220m customers worldwide in 11 emerging markets, generating $10bn (FY 2015) revenues

2014–15     Adveo, Spain

  • Group Managing Director: P&L responsibility for 7 European countries (Belgium, France, Germany, Italy, Portugal, Spain and The Netherlands; €1bn revenues, 1.4k employees)

2001–14     Telefonica, China, Spain, Latam

  • Chief Regional Officer: Overall responsible for Telefónica’s activities in Asia
  • Group Director, Business Development
  • Director, Consulting Services

1998–00     BT, Spain

  • Sales, Business Development

1997-98      Roland Berger, Spain, Germany

  • Strategy Consulting

1994-97      BT, Spain, France, Germany, Netherlands

  • Sales, Marketing, Business Development

1991–92     Microsoft, Netherlands

  • Marketing

Agenda Sessions

  • Panel Discussion: Digitizing Customer Care: Can Improved Customer Satisfaction and Better Efficiency Both Be Accomplished?

  • Fireside Chat: How New MNO Business Models Make It Difficult to Track Data and How This Can Be Rectified