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Ola Billinger
VP Products and Solutions at Subtonomy

Profile

Ola drives the product strategy at Subtonomy, a Swedish-based service monitoring platform used by telecom customer care agents, technicians and subscribers with the objective to create an improved, faster and more digital customer service experience. Focus is heavy on automation, predictive analytics and the enablement of new digital channels. Subtonomy is currently the leading service monitoring provider in the Nordics, handling over 11 billion network transactions each day.

Ola brings 25 years of experience from the telecom industry, having worked on the operator side at Telia and Tele2 and on the supplier side in product management at Ericsson, probe vendor Polystar and Digital Route. His technical experience includes 2G/3G/4G, Service Assurance, OSS/BSS and with focus now on 5G, NFV, ONAP, Service/Network Orchestration and cloud technologies. He lives in Stockholm with his family, is a gospel tenor singer and is extra happy when the Dallas Stars win.

Agenda Sessions

  • Panel Discussion: Digitizing Customer Care: Can Improved Customer Satisfaction and Better Efficiency Both Be Accomplished?

    12:10