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Radu Ciocan
Director Customer Experience at inwi

Profile

• Highly-accomplished customer experience executive with +15 years professional experience in managing multi-national customer service and sales operations, in culturally diverse environments in Europe as VP Customer Service Europe for Deutsche Telekom, MENA and SE Asia as Group Director Customer Service and Experience for Ooredoo, North Africa as Director Customer Service and Experience Inwi Morocco

• Unique combination of cutting-edge Customer Operations Management (Service and Sales) and Customer Experience Management know-how built on a comprehensive Information Technology expertise with a track record of converting it into real results


Radu Ciocan's Network

Agenda Sessions

  • Lesson Learned in the Use of AI and NLU for Contact Automation

    , 13:55