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CONFERENCE DAY ONE - GMT (Greenwich Mean Time)
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CONFERENCE DAY ONE - GMT (Greenwich Mean Time)
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10:05 - 10:105 mins
PLENARY KEYNOTES
Informa Tech’s Opening Remarks
- Yavar Rezavandi - Conference Manager, Informa Tech
10:10 - 10:155 mins
PLENARY KEYNOTES
Chairperson’s Opening Remarks
- Charlotte Patrick - Telecoms Industry, Analyst
10:15 - 10:4025 mins
PLENARY KEYNOTES
Headline Presentation: Driving Data-Powered Innovation and Automation at Pace and Scale
- Kim Larsen - CTIO, T-Mobile Netherlands
10:40 - 11:0020 mins
PLENARY KEYNOTES
Keynote: How to Not Waste a Crisis and Use Big Data to Help Society and Organizations
- David Gonzalez - Chief Data Officer and Group Head of Big Data and AI, Vodafone Business
11:00 - 11:2525 mins
PLENARY KEYNOTES
Executive Panel: The Case for Wider AI Adoption by CSPs
- Charlotte Patrick - Telecoms Industry, Analyst
- Jason Perkins - Head of Data & Analytics Architecture, BT
- Eric Rousseau - Director - EMEA, Communications Service Providers, Vertica
- Tal Ben Shahar - Head of Product, Data, AI and Analytics, Amdocs
11:25 - 11:4015 mins
PLENARY KEYNOTES
Fireside Chat: The Practical Application of AI & 5G
- Will Townsend - Senior Analyst, Networking Infrastructure & Carrier Services, Moor Insights & Strategy
- Ron Marquardt - Vice President of Advanced Technologies & Innovation, T-Mobile
11:40 - 12:3050 mins
PLENARY KEYNOTES
Break
11:45 - 11:505 mins
DEMOS
Anodot Demo
11:50 - 11:555 mins
DEMOS
Dataiku Demo
11:55 - 12:005 mins
DEMOS
GemSeek Demo
12:00 - 12:055 mins
DEMOS
Mapidea Demo
12:05 - 12:105 mins
DEMOS
Pix4D Demo
12:10 - 12:155 mins
DEMOS
Tupl Demo
12:30 - 12:5020 mins
REIMAGINING THE NETWORK
Keynote: Effective Network Operations Using AI & Cloud Technology
- Matias Quintanilla - Head of Customer Experience Monitoring, Telefónica UK
12:30 - 12:5525 mins
CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
Keynote: 5G Foundation for Innovative Next Generation Experiences and Applications
- Ganesh Harinath - VP of Engineering, 5G MEC, AI Platform & Next-Gen Applications, Verizon
12:50 - 13:0515 mins
REIMAGINING THE NETWORK
Using AI and ML Mechanisms to Enhance the Network
- Klaudius Koschella - Head of Network Optimisation and Central Configuration, Vodafone Germany
12:55 - 13:1015 mins
CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
Artificial Intelligence and Machine Learning in Global Supply Chain
- Dr. Frances Ridley Boykin - Lead UX Researcher, AT&T
13:05 - 13:3025 mins
REIMAGINING THE NETWORK
Speaker Video Q&A Session
- Charlotte Patrick - Telecoms Industry, Analyst
- Matias Quintanilla - Head of Customer Experience Monitoring, Telefónica UK
- Klaudius Koschella - Head of Network Optimisation and Central Configuration, Vodafone Germany
13:10 - 13:2515 mins
CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
How Vertica and Unified Analytics Help Telcos Predict and Manage Churn
- Eric Rousseau - Director - EMEA, Communications Service Providers, Vertica
- Badr Ouali - Data Scientist, Vertica
13:25 - 13:4015 mins
CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
Speaker Video Q&A Session
- Christopher Silberberg - Research Analyst, Omdia
- Dr. Frances Ridley Boykin - Lead UX Researcher, AT&T
- Eric Rousseau - Director - EMEA, Communications Service Providers, Vertica
- Badr Ouali - Data Scientist, Vertica
13:30 - 14:0030 mins
REIMAGINING THE NETWORK
Break
13:40 - 14:0020 mins
CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
Break
14:00 - 14:1515 mins
NETWORK OPTIMISATION & SERVICE ASSURANCE
AI Opportunities in Disaggregated RAN
- Arjun Parekh - Senior Manager, Self-Learning Networks Research, BT
14:00 - 14:1515 mins
CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
Taking the Complexity Out of Customer Experience Analytics: Getting Started on the Path to Profitable Customer Growth
- Ivan Stefanov - Head of Data Analytics, GemSeek
14:15 - 14:3015 mins
NETWORK OPTIMISATION & SERVICE ASSURANCE
Advanced Network Operations and Business Solutions for 5G with Integrated Data Analysis Platform
- Eina Hashimoto - Data Scientist, Big Data Group, Service Innovation Department, NTT DOCOMO
14:15 - 14:3015 mins
CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
Digital Transformation: 5G, AI and an Adaptive Product Strategy
- Svetlana Kostina - Head of B2C Marketing, Azercell Telecom
14:30 - 14:4515 mins
NETWORK OPTIMISATION & SERVICE ASSURANCE
Exactly How Valuable Are Network-Related AI Projects to a Telco?
- Charlotte Patrick - Telecoms Industry, Analyst
14:30 - 14:4515 mins
CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
Speaker Video Q&A Session
- Christopher Silberberg - Research Analyst, Omdia
- Ivan Stefanov - Head of Data Analytics, GemSeek
- Svetlana Kostina - Head of B2C Marketing, Azercell Telecom
14:45 - 15:0015 mins
NETWORK OPTIMISATION & SERVICE ASSURANCE
Speaker Video Q&A Session
- Charlotte Patrick - Telecoms Industry, Analyst
- Arjun Parekh - Senior Manager, Self-Learning Networks Research, BT
- Eina Hashimoto - Data Scientist, Big Data Group, Service Innovation Department, NTT DOCOMO
14:45 - 15:2035 mins
CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
Break
15:00 - 15:3535 mins
NETWORK OPTIMISATION & SERVICE ASSURANCE
Break
15:20 - 15:4020 mins
CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
Leveraging AI-Powered Customer Experience Analytics to Identify Key Customer Experience Obstacles
- Santeri Jussila - Head of Analytics & Insights Products, Nokia Software
15:35 - 15:5015 mins
NETWORK OPTIMISATION & SERVICE ASSURANCE
One Year On: SARA – Our Network Analytics Solution
- Thomas Hodi - Senior RAN Expert & AI Product Owner, A1 Telekom Austria Group
15:40 - 16:0020 mins
CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
Telco Roles in Leveraging AI and Adapting CX in Time of Crisis
- Sri Safitri - Project Director of CX Transformation, Telkom Indonesia
15:50 - 16:0515 mins
NETWORK OPTIMISATION & SERVICE ASSURANCE
Deploying AI for 5G Network Operation and Management
- Yue Wang - Industry Standardization Group ENI (Experiential Intelligent Network) Rapporteur and Secretary, ETSI
16:00 - 16:2020 mins
CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
Redefine Your Business with a Whole New Approach to Data & AI
- Michal Sever - Head of Marketing - Data, Analytics and AI, AMDOCS
16:05 - 16:2015 mins
NETWORK OPTIMISATION & SERVICE ASSURANCE
Speaker Video Q&A Session
- Charlotte Patrick - Telecoms Industry, Analyst
- Thomas Hodi - Senior RAN Expert & AI Product Owner, A1 Telekom Austria Group
- Yue Wang - Industry Standardization Group ENI (Experiential Intelligent Network) Rapporteur and Secretary, ETSI
16:20 - 16:4020 mins
NETWORK OPTIMISATION & SERVICE ASSURANCE
Roundtable: What Is the Potential of RPA for Telcos?
16:20 - 16:3515 mins
CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
Speaker Video Q&A Session
- Christopher Silberberg - Research Analyst, Omdia
- Sri Safitri - Project Director of CX Transformation, Telkom Indonesia
- Santeri Jussila - Head of Analytics & Insights Products, Nokia Software
- Tal Ben Shahar - Head of Product, Data, AI and Analytics, Amdocs
16:35 - 16:5520 mins
CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
Roundtable: Transforming CX with AI
- Christopher Silberberg - Research Analyst, Omdia
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