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CONFERENCE DAY ONE

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CONFERENCE DAY ONE

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09:00 - 09:1010 mins
PLENARY KEYNOTES
Chairperson’s Opening Remarks
    09:10 - 09:3020 mins
    PLENARY KEYNOTES
    Keynote: The Benefits of Personalised CX to a Modern CSP
      09:30 - 09:5020 mins
      PLENARY KEYNOTES
      Keynote: How to Not Waste a Crisis and Use Big Data to Help Society and Organizations
      • David Gonzalez - Chief Data Officer and Group Head of Big Data and AI, Vodafone Business
      09:50 - 10:2030 mins
      PLENARY KEYNOTES
      Executive Panel: The Case for Wider AI Adoption by CSPs
      • Charlotte Patrick - Telecoms Industry, Analyst
      10:20 - 10:4020 mins
      PLENARY KEYNOTES
      Headline Presentation: Using Mobile Data to Track Covid-19 Cases
      • Dr. Ieva Martinkenaite - VP of Research and Head of AAI Team, Telenor Group
      10:40 - 11:0020 mins
      PLENARY KEYNOTES
      Headline Presentation: Driving Data-Powered Innovation and Automation at Pace and Scale
      • Kim Larsen - CTIO, T-Mobile Netherlands
      11:00 - 11:5050 mins
      Coffee Break
        11:50 - 12:2030 mins
        REIMAGINING THE NETWORK
        Fiber to the Home Roll Out Optimization
        • Chris Molanus - Team Lead & Data Scientist, KPN
        11:50 - 12:1020 mins
        CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
        Keynote: Executing a Customer-Centric Transformation Program
        • Sinem Yuksel - Customer Experience Director, Turkcell
        12:10 - 12:4030 mins
        CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
        Panel Discussion: Evolved Marketing Techniques with AI Driven Micro-Segmentation
          12:20 - 12:4020 mins
          REIMAGINING THE NETWORK
          Keynote: Effective Network Operations Using AI & Cloud Technology
          • Matias Quintanilla - Senior Radio Manager, Performance Management & Data Analytics, Telefónica UK
          12:40 - 13:0020 mins
          REIMAGINING THE NETWORK
          Advancing a More Comprehensive, Predictive, and AI-Driven Strategy to Mobile Network Management
            12:40 - 13:0020 mins
            CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
            Keynote: Data Governance Best Practice
            • Mario Meir-Huber - Head of Big Data, Analytics & AI, A1 Telekom Austria
            13:00 - 13:2020 mins
            REIMAGINING THE NETWORK
            Using AI and ML Mechanisms to Enhance the Network
            • Klaudius Koschella - Head of Network Optimisation and Central Configuration, Vodafone Germany
            13:00 - 13:2020 mins
            CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
            Providing Better Omni-Channel Customer Experience Using AI Technology
              13:20 - 14:1050 mins
              Networking Lunch
                14:10 - 14:3020 mins
                NETWORK OPTIMISATION & SERVICE ASSURANCE
                Keynote: Real Time Performance Based Anomaly Detection
                  14:10 - 14:3020 mins
                  CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                  Telco Roles in Leveraging AI and Adapting CX in Time of Crisis
                  • Sri Safitri - Project Director of CX Transformation, Telkom Indonesia
                  14:30 - 14:5020 mins
                  NETWORK OPTIMISATION & SERVICE ASSURANCE
                  AI Opportunities in Disaggregated RAN
                  • Arjun Parekh - Senior Manager, Self-Learning Networks Research, BT
                  14:30 - 14:5020 mins
                  CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                  Replacing-Single Purpose Bots with Intelligent Digital Assistants
                    14:50 - 15:1020 mins
                    NETWORK OPTIMISATION & SERVICE ASSURANCE
                    Next-Generation SON Powered by AI
                      14:50 - 15:1020 mins
                      CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                      Hyper-Personalizing Customer Experience Using AI to Increase Customer Loyalty
                        15:10 - 15:4030 mins
                        NETWORK OPTIMISATION & SERVICE ASSURANCE
                        Advanced Network Operations and Business Solutions for 5G with Integrated Data Analysis Platform
                        • Eina Hashimoto - Data Scientist, Big Data Group, Service Innovation Department, NTT DOCOMO
                        15:10 - 15:4030 mins
                        CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                        Hyper-Personalizing Customer Experience Using AI to Increase Customer Loyalty
                        • Kelvin Chua - Head of Product R&D and Infrastructure in Product Engineering, Circles.Life
                        15:40 - 16:2040 mins
                        Coffee & VIP Speed Networking
                          16:20 - 16:4020 mins
                          NETWORK OPTIMISATION & SERVICE ASSURANCE
                          AI Based RAN Optimisation
                            16:20 - 16:4020 mins
                            CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                            Fireside Chat: Models for Adoption: Assessing Different AI Adoption Strategies for Tier 1 and Tier 2 CSPs
                              16:40 - 17:0020 mins
                              NETWORK OPTIMISATION & SERVICE ASSURANCE
                              One Year On: SARA – Our Network Analytics Solution
                              • Thomas Hodi - Senior RAN Expert & AI Product Owner, A1 Telekom Austria Group
                              16:40 - 17:1030 mins
                              CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                              Panel Discussion: Adopting an Omnichannel or Point Solution Strategy to Customer Engagement
                                17:00 - 17:2020 mins
                                NETWORK OPTIMISATION & SERVICE ASSURANCE
                                Deploying AI for 5G Network Operation and Management
                                • Yue Wang - Industry Standardization Group ENI (Experiential Intelligent Network) Rapporteur and Secretary, ETSI
                                17:10 - 17:3020 mins
                                CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                                Back Office Transformation Using AI
                                  17:30 - 18:3060 mins
                                  Telco AI Summit Europe Awards & Cocktail Reception
                                    NextCONFERENCE DAY TWO

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