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3-4 November 2021
Mercure Hotel, MOABerlin
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CONFERENCE DAY ONE - GMT (Greenwich Mean Time)

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CONFERENCE DAY ONE - GMT (Greenwich Mean Time)

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10:05 - 10:105 mins
PLENARY KEYNOTES
Informa Tech’s Opening Remarks
  • Yavar Rezavandi - Conference Manager, Informa Tech
10:10 - 10:155 mins
PLENARY KEYNOTES
Chairperson’s Opening Remarks
  • Charlotte Patrick - Telecoms Industry, Analyst
10:15 - 10:4025 mins
PLENARY KEYNOTES
Headline Presentation: Driving Data-Powered Innovation and Automation at Pace and Scale
  • Kim Larsen - CTIO, T-Mobile Netherlands
10:40 - 11:0020 mins
PLENARY KEYNOTES
Keynote: How to Not Waste a Crisis and Use Big Data to Help Society and Organizations
  • David Gonzalez - Chief Data Officer and Group Head of Big Data and AI, Vodafone Business
11:00 - 11:2525 mins
PLENARY KEYNOTES
Executive Panel: The Case for Wider AI Adoption by CSPs
  • Charlotte Patrick - Telecoms Industry, Analyst
  • Jason Perkins - Head of Data & Analytics Architecture, BT
  • Eric Rousseau - Director - EMEA, Communications Service Providers, Vertica
  • Tal Ben Shahar - Head of Product, Data, AI and Analytics, Amdocs
11:25 - 11:4015 mins
PLENARY KEYNOTES
Fireside Chat: The Practical Application of AI & 5G
  • Will Townsend - Senior Analyst, Networking Infrastructure & Carrier Services, Moor Insights & Strategy
  • Ron Marquardt - Vice President of Advanced Technologies & Innovation, T-Mobile
11:40 - 12:3050 mins
PLENARY KEYNOTES
Break
    11:45 - 11:505 mins
    DEMOS
    Anodot Demo
      11:50 - 11:555 mins
      DEMOS
      Dataiku Demo
        11:55 - 12:005 mins
        DEMOS
        GemSeek Demo
          12:00 - 12:055 mins
          DEMOS
          Mapidea Demo
            12:05 - 12:105 mins
            DEMOS
            Pix4D Demo
              12:10 - 12:155 mins
              DEMOS
              Tupl Demo
                12:30 - 12:5020 mins
                REIMAGINING THE NETWORK
                Keynote: Effective Network Operations Using AI & Cloud Technology
                • Matias Quintanilla - Head of Customer Experience Monitoring, Telefónica UK
                12:30 - 12:5525 mins
                CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                Keynote: 5G Foundation for Innovative Next Generation Experiences and Applications
                • Ganesh Harinath - VP of Engineering, 5G MEC, AI Platform & Next-Gen Applications, Verizon
                12:50 - 13:0515 mins
                REIMAGINING THE NETWORK
                Using AI and ML Mechanisms to Enhance the Network
                • Klaudius Koschella - Head of Network Optimisation and Central Configuration, Vodafone Germany
                12:55 - 13:1015 mins
                CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                Artificial Intelligence and Machine Learning in Global Supply Chain
                • Dr. Frances Ridley Boykin - Lead UX Researcher, AT&T
                13:05 - 13:3025 mins
                REIMAGINING THE NETWORK
                Speaker Video Q&A Session
                • Charlotte Patrick - Telecoms Industry, Analyst
                • Matias Quintanilla - Head of Customer Experience Monitoring, Telefónica UK
                • Klaudius Koschella - Head of Network Optimisation and Central Configuration, Vodafone Germany
                13:10 - 13:2515 mins
                CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                How Vertica and Unified Analytics Help Telcos Predict and Manage Churn
                • Eric Rousseau - Director - EMEA, Communications Service Providers, Vertica
                • Badr Ouali - Data Scientist, Vertica
                13:25 - 13:4015 mins
                CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                Speaker Video Q&A Session
                • Christopher Silberberg - Research Analyst, Omdia
                • Dr. Frances Ridley Boykin - Lead UX Researcher, AT&T
                • Eric Rousseau - Director - EMEA, Communications Service Providers, Vertica
                • Badr Ouali - Data Scientist, Vertica
                13:30 - 14:0030 mins
                REIMAGINING THE NETWORK
                Break
                  13:40 - 14:0020 mins
                  CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                  Break
                    14:00 - 14:1515 mins
                    NETWORK OPTIMISATION & SERVICE ASSURANCE
                    AI Opportunities in Disaggregated RAN
                    • Arjun Parekh - Senior Manager, Self-Learning Networks Research, BT
                    14:00 - 14:1515 mins
                    CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                    Taking the Complexity Out of Customer Experience Analytics: Getting Started on the Path to Profitable Customer Growth
                    • Ivan Stefanov - Head of Data Analytics, GemSeek
                    14:15 - 14:3015 mins
                    NETWORK OPTIMISATION & SERVICE ASSURANCE
                    Advanced Network Operations and Business Solutions for 5G with Integrated Data Analysis Platform
                    • Eina Hashimoto - Data Scientist, Big Data Group, Service Innovation Department, NTT DOCOMO
                    14:15 - 14:3015 mins
                    CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                    Digital Transformation: 5G, AI and an Adaptive Product Strategy
                    • Svetlana Kostina - Head of B2C Marketing, Azercell Telecom
                    14:30 - 14:4515 mins
                    NETWORK OPTIMISATION & SERVICE ASSURANCE
                    Exactly How Valuable Are Network-Related AI Projects to a Telco?
                    • Charlotte Patrick - Telecoms Industry, Analyst
                    14:30 - 14:4515 mins
                    CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                    Speaker Video Q&A Session
                    • Christopher Silberberg - Research Analyst, Omdia
                    • Ivan Stefanov - Head of Data Analytics, GemSeek
                    • Svetlana Kostina - Head of B2C Marketing, Azercell Telecom
                    14:45 - 15:0015 mins
                    NETWORK OPTIMISATION & SERVICE ASSURANCE
                    Speaker Video Q&A Session
                    • Charlotte Patrick - Telecoms Industry, Analyst
                    • Arjun Parekh - Senior Manager, Self-Learning Networks Research, BT
                    • Eina Hashimoto - Data Scientist, Big Data Group, Service Innovation Department, NTT DOCOMO
                    14:45 - 15:2035 mins
                    CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                    Break
                      15:00 - 15:3535 mins
                      NETWORK OPTIMISATION & SERVICE ASSURANCE
                      Break
                        15:20 - 15:4020 mins
                        CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                        Leveraging AI-Powered Customer Experience Analytics to Identify Key Customer Experience Obstacles
                        • Santeri Jussila - Head of Analytics & Insights Products, Nokia Software
                        15:35 - 15:5015 mins
                        NETWORK OPTIMISATION & SERVICE ASSURANCE
                        One Year On: SARA – Our Network Analytics Solution
                        • Thomas Hodi - Senior RAN Expert & AI Product Owner, A1 Telekom Austria Group
                        15:40 - 16:0020 mins
                        CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                        Telco Roles in Leveraging AI and Adapting CX in Time of Crisis
                        • Sri Safitri - Project Director of CX Transformation, Telkom Indonesia
                        15:50 - 16:0515 mins
                        NETWORK OPTIMISATION & SERVICE ASSURANCE
                        Deploying AI for 5G Network Operation and Management
                        • Yue Wang - Industry Standardization Group ENI (Experiential Intelligent Network) Rapporteur and Secretary, ETSI
                        16:00 - 16:2020 mins
                        CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                        Redefine Your Business with a Whole New Approach to Data & AI
                        • Michal Sever - Head of Marketing - Data, Analytics and AI, AMDOCS
                        16:05 - 16:2015 mins
                        NETWORK OPTIMISATION & SERVICE ASSURANCE
                        Speaker Video Q&A Session
                        • Charlotte Patrick - Telecoms Industry, Analyst
                        • Thomas Hodi - Senior RAN Expert & AI Product Owner, A1 Telekom Austria Group
                        • Yue Wang - Industry Standardization Group ENI (Experiential Intelligent Network) Rapporteur and Secretary, ETSI
                        16:20 - 16:4020 mins
                        NETWORK OPTIMISATION & SERVICE ASSURANCE
                        Roundtable: What Is the Potential of RPA for Telcos?
                          16:20 - 16:3515 mins
                          CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                          Speaker Video Q&A Session
                          • Christopher Silberberg - Research Analyst, Omdia
                          • Sri Safitri - Project Director of CX Transformation, Telkom Indonesia
                          • Santeri Jussila - Head of Analytics & Insights Products, Nokia Software
                          • Tal Ben Shahar - Head of Product, Data, AI and Analytics, Amdocs
                          16:35 - 16:5520 mins
                          CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
                          Roundtable: Transforming CX with AI
                          • Christopher Silberberg - Research Analyst, Omdia
                          NextCONFERENCE DAY TWO
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