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CONFERENCE DAY ONE - GMT (Greenwich Mean Time)

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CONFERENCE DAY ONE - GMT (Greenwich Mean Time)

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10:05 - 10:105 mins
PLENARY KEYNOTES
Informa Tech’s Opening Remarks
    10:10 - 10:155 mins
    PLENARY KEYNOTES
    Chairperson’s Opening Remarks
    • Charlotte Patrick - Telecoms Industry, Analyst
    10:15 - 10:3520 mins
    PLENARY KEYNOTES
    Headline Presentation: Driving Data-Powered Innovation and Automation at Pace and Scale
    • Kim Larsen - CTIO, T-Mobile Netherlands
    10:35 - 10:5520 mins
    PLENARY KEYNOTES
    Keynote: How to Not Waste a Crisis and Use Big Data to Help Society and Organizations
    • David Gonzalez - Chief Data Officer and Group Head of Big Data and AI, Vodafone Business
    10:55 - 11:2025 mins
    PLENARY KEYNOTES
    Executive Panel: The Case for Wider AI Adoption by CSPs
    • Charlotte Patrick - Telecoms Industry, Analyst
    • Jason Perkins - Head of Data & Analytics Architecture, BT
    • Eric Rousseau - Director - EMEA, Communications Service Providers, Vertica
    • Tal Ben Shahar - Head of Product, Data, AI and Analytics, Amdocs
    11:20 - 11:4020 mins
    PLENARY KEYNOTES
    Headline Presentation: Using Mobile Data to Track Covid-19 Cases
    • Dr. Ieva Martinkenaite - VP of Research and Head of AAI Team, Telenor Group
    11:40 - 12:0020 mins
    PLENARY KEYNOTES
    Keynote: 5G Foundation for Innovative Next Generation Experiences and Applications
    • Ganesh Harinath - VP of Engineering, 5G MEC, AI Platform & Next-Gen Applications, Verizon
    12:00 - 12:3030 mins
    Coffee Break
      12:30 - 12:4515 mins
      REIMAGINING THE NETWORK
      Fiber to the Home Roll Out Optimization
      • Chris Molanus - Team Lead & Data Scientist, KPN
      12:30 - 12:4515 mins
      CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
      Keynote: Executing a Customer-Centric Transformation Program
      • Sinem Yuksel - Customer Experience Director, Turkcell
      12:45 - 13:0015 mins
      REIMAGINING THE NETWORK
      Keynote: Effective Network Operations Using AI & Cloud Technology
      • Matias Quintanilla - Senior Radio Manager, Performance Management & Data Analytics, Telefónica UK
      12:45 - 13:0015 mins
      CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
      Keynote: Data Governance Best Practice
      • Mario Meir-Huber - Head of Big Data, Analytics & AI, A1 Telekom Austria
      13:00 - 13:1515 mins
      REIMAGINING THE NETWORK
      Using AI and ML Mechanisms to Enhance the Network
      • Klaudius Koschella - Head of Network Optimisation and Central Configuration, Vodafone Germany
      13:00 - 13:1515 mins
      CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
      How Vertica and Unified Analytics Help Telcos Predict and Manage Churn
      • Eric Rousseau - Director - EMEA, Communications Service Providers, Vertica
      • Badr Ouali - Data Scientist, Vertica
      13:15 - 13:3015 mins
      REIMAGINING THE NETWORK
      Speaker Video Q&A Session
      • Charlotte Patrick - Telecoms Industry, Analyst
      • Chris Molanus - Team Lead & Data Scientist, KPN
      • Matias Quintanilla - Senior Radio Manager, Performance Management & Data Analytics, Telefónica UK
      • Klaudius Koschella - Head of Network Optimisation and Central Configuration, Vodafone Germany
      13:15 - 13:3015 mins
      CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
      Speaker Video Q&A Session
      • Christopher Silberberg - Research Analyst, Omdia
      • Sinem Yuksel - Customer Experience Director, Turkcell
      • Mario Meir-Huber - Head of Big Data, Analytics & AI, A1 Telekom Austria
      • Eric Rousseau - Director - EMEA, Communications Service Providers, Vertica
      • Badr Ouali - Data Scientist, Vertica
      13:30 - 14:0030 mins
      Networking Lunch
        14:00 - 14:1515 mins
        NETWORK OPTIMISATION & SERVICE ASSURANCE
        Keynote: Real Time Performance Based Anomaly Detection
          14:00 - 14:1515 mins
          CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
          Taking the Complexity Out of Customer Experience Analytics: Getting Started on the Path to Profitable Customer Growth
          • Ivan Stefanov - Head of Data Analytics, GemSeek
          14:15 - 14:3015 mins
          NETWORK OPTIMISATION & SERVICE ASSURANCE
          AI Opportunities in Disaggregated RAN
          • Arjun Parekh - Senior Manager, Self-Learning Networks Research, BT
          14:15 - 14:3015 mins
          CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
          Digital Transformation: 5G, AI and an Adaptive Product Strategy
          • Svetlana Kostina - Head of B2C Marketing, Azercell Telecom
          14:30 - 14:4515 mins
          NETWORK OPTIMISATION & SERVICE ASSURANCE
          Advanced Network Operations and Business Solutions for 5G with Integrated Data Analysis Platform
          • Eina Hashimoto - Data Scientist, Big Data Group, Service Innovation Department, NTT DOCOMO
          14:30 - 14:4515 mins
          CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
          Hyper-Personalizing Customer Experience Using AI to Increase Customer Loyalty
          • Kelvin Chua - Head of Product R&D and Infrastructure in Product Engineering, Circles.Life
          14:45 - 15:0015 mins
          NETWORK OPTIMISATION & SERVICE ASSURANCE
          Speaker Video Q&A Session
          • Charlotte Patrick - Telecoms Industry, Analyst
          • Arjun Parekh - Senior Manager, Self-Learning Networks Research, BT
          • Eina Hashimoto - Data Scientist, Big Data Group, Service Innovation Department, NTT DOCOMO
          14:45 - 15:0015 mins
          CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
          Speaker Video Q&A Session
          • Christopher Silberberg - Research Analyst, Omdia
          • Ivan Stefanov - Head of Data Analytics, GemSeek
          • Svetlana Kostina - Head of B2C Marketing, Azercell Telecom
          • Kelvin Chua - Head of Product R&D and Infrastructure in Product Engineering, Circles.Life
          15:00 - 15:2020 mins
          Coffee & VIP Speed Networking
            15:20 - 15:3515 mins
            NETWORK OPTIMISATION & SERVICE ASSURANCE
            AI Based RAN Optimisation
              15:20 - 15:3515 mins
              CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
              Leveraging AI-Powered Customer Experience Analytics to Identify Key Customer Experience Obstacles
              • Santeri Jussila - Head of Analytics & Insights Products, Nokia Software
              15:35 - 15:5015 mins
              NETWORK OPTIMISATION & SERVICE ASSURANCE
              One Year On: SARA – Our Network Analytics Solution
              • Thomas Hodi - Senior RAN Expert & AI Product Owner, A1 Telekom Austria Group
              15:35 - 15:5015 mins
              CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
              Telco Roles in Leveraging AI and Adapting CX in Time of Crisis
              • Sri Safitri - Project Director of CX Transformation, Telkom Indonesia
              15:50 - 16:0515 mins
              NETWORK OPTIMISATION & SERVICE ASSURANCE
              Deploying AI for 5G Network Operation and Management
              • Yue Wang - Industry Standardization Group ENI (Experiential Intelligent Network) Rapporteur and Secretary, ETSI
              15:50 - 16:0515 mins
              CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
              Redefine Your Business with a Whole New Approach to Data & AI
              • Ronen Fischler - Head of Amdocs Data, AI and Analytics, Amdocs
              16:05 - 16:2015 mins
              NETWORK OPTIMISATION & SERVICE ASSURANCE
              Speaker Video Q&A Session
              • Charlotte Patrick - Telecoms Industry, Analyst
              • Thomas Hodi - Senior RAN Expert & AI Product Owner, A1 Telekom Austria Group
              • Yue Wang - Industry Standardization Group ENI (Experiential Intelligent Network) Rapporteur and Secretary, ETSI
              16:05 - 16:2015 mins
              CUSTOMER EXPERIENCE OPTIMISATION & CHURN PREVENTION
              Speaker Video Q&A Session
              • Christopher Silberberg - Research Analyst, Omdia
              • Sri Safitri - Project Director of CX Transformation, Telkom Indonesia
              • Santeri Jussila - Head of Analytics & Insights Products, Nokia Software
              • Ronen Fischler - Head of Amdocs Data, AI and Analytics, Amdocs
              16:20 - 17:2060 mins
              End of Day One
                NextCONFERENCE DAY TWO

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