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CONFERENCE DAY TWO

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CONFERENCE DAY TWO

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09:00 - 09:1010 mins
PLENARY KEYNOTES
Chairperson’s Opening Remarks
    09:10 - 09:3020 mins
    PLENARY KEYNOTES
    Keynote: Using Advanced Analytics to Facilitate Post-merger Activates after a Multi-Billion Euro Acquisition
    • Lukas Skocek - Vice President Data & Insights, Magenta Telekom
    09:30 - 10:0030 mins
    PLENARY KEYNOTES
    Keynote Panel: Using AI to Better Understand Customer Commerce Journeys
    • Mei Lee Quah - Associate Director, Telecoms and Payments Strategy – ICT, Frost & Sullivan
    • Eddie Short - Chief Data and Analytics Officer, Telefonica UK
    10:00 - 10:2020 mins
    PLENARY KEYNOTES
    Delivering Exceptional CX with AI Embedded in the Contact Center
      10:20 - 10:4020 mins
      PLENARY KEYNOTES
      Keynote: Creating a Customer-Centric Data Driven CSP
        10:40 - 11:0020 mins
        PLENARY KEYNOTES
        A Tale of a Data Monetisation Journey
        • Raquel Carvalho - Head of B2B Analytics, NOS
        11:00 - 11:4040 mins
        Coffee & VIP Speed Networking
          11:40 - 12:1030 mins
          IMPROVING NETWORK RELIABILITY
          Panel Discussion: Using AI-Based Tools to Automate Network Functionalities & Maintenance
            11:40 - 12:0020 mins
            DRIVING BUSINESS VALUE
            How AI Can Help CSPs Adopt Customer and Business-Focused Operating Models
              12:00 - 12:3030 mins
              DRIVING BUSINESS VALUE
              Panel Discussion: How Data Can Be Your Competitive Advantage (If Done Ethically)
              • Laura Trendall-Morrison - Director, The Game Changer Consultancy
              • Lukas Skocek - Vice President Data & Insights, Magenta Telekom
              • Jose Luis Prieto - Programme Director, BT
              12:10 - 12:3020 mins
              IMPROVING NETWORK RELIABILITY
              Building RAN Analytics Use Cases on Hybrid Cloud
              • Stephen Dillon - Data Analytics and RAN Optimisation Engineer, Vodafone
              • Ciaran Horgan - Senior RAN Capacity and Optimisation Engineer, Vodafone
              12:30 - 12:5020 mins
              IMPROVING NETWORK RELIABILITY
              Preventative Maintenance Best Practice
                12:30 - 12:5020 mins
                DRIVING BUSINESS VALUE
                Fireside Chat: Making Data Accessible with Self-Service Analytics Tools
                • Will Townsend - Senior Analyst, Networking Infrastructure & Carrier Services, Moor Insights & Strategy
                • Raquel Carvalho - Head of B2B Analytics, NOS
                12:50 - 13:1020 mins
                IMPROVING NETWORK RELIABILITY
                Case Study: Optimal Field Services Workforce Management
                  12:50 - 13:1020 mins
                  DRIVING BUSINESS VALUE
                  New Advances in Fraud Mitigation Solutions
                    13:10 - 14:1060 mins
                    Networking Lunch
                      14:10 - 14:3020 mins
                      NETWORK OPTIMISATION & SERVICE ASSURANCE
                      Non-Telco Keynote: Anomaly Detection: What’s Your Network Coverage?
                      • Steven Ghoussain - Platform Integrity Lead, Careem (Uber)
                      14:10 - 14:4030 mins
                      ROBOTIC PROCESS AUTOMATION (RPA)
                      Panel Discussion: The Evolution of Robotic Process Automation (RPA)
                        14:30 - 14:5020 mins
                        NETWORK OPTIMISATION & SERVICE ASSURANCE
                        Optimising End-User Experience Using Closed Loop Automation
                          14:40 - 15:0020 mins
                          ROBOTIC PROCESS AUTOMATION (RPA)
                          Realising the Full Potential of AI-Infused RPA
                            14:50 - 15:1020 mins
                            NETWORK OPTIMISATION & SERVICE ASSURANCE
                            Dynamic Network Slicing: Challenges and Opportunities
                            • Ioannis Chochliouros - Head of Research Programs Section, OTE
                            15:00 - 15:2020 mins
                            ROBOTIC PROCESS AUTOMATION (RPA)
                            Fireside Chat Use Case: The Cost Benefits of RPA
                            • Will Townsend - Senior Analyst, Networking Infrastructure & Carrier Services, Moor Insights & Strategy
                            • Chris Molanus - Team Lead & Data Scientist, KPN
                            15:20 - 16:0040 mins
                            Coffee Break
                              16:00 - 16:2020 mins
                              CLOSING KEYNOTES & ANALYST SESSIONS
                              Regulatory Measures & Standardization Perspective Tackling Future Technology Trends including AI
                              • Mohamed Ramadan Shafek - Manager, Artificial Intelligence & Modern Applications– Strategic Planning Sector, Egyptian National Telecom Regulatory Authority
                              CONFERENCE DAY ONE

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