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Lucy Goudie
Customer Experience Program Manager at Telefonica

Profile

Lucy Goudie is responsible for delivering a transformational Network Analytics Program at O2 Telefónica, having worked with over 60 Mobile Network Operators Worldwide, she has extensive experience in Network Management, Radio Network Optimisation, Customer Experience Management and Transformational Programs. The Program aims to bring greater collaboration and innovation across the organisation to lever O2 expertise in AI and Big Data and to enhance our rapidly evolving customer services.