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Informa
Oct 31
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09:00 - 09:10 10 mins
PLENARY KEYNOTES
Chairperson’s Opening Remarks
  • Justin Van Der Lande - Principle Analyst, Analysys Mason
09:10 - 09:30 20 mins
PLENARY KEYNOTES
Keynote: Host Operator Partner Keynote: Boosting Customer Experience Management Capabilities
  • Dave Salam - Director of Mobility and Analytics, EE
09:30 - 09:50 20 mins
Info
PLENARY KEYNOTES
Keynote: No Intelligence without Data
  • Susan Wegner - VP Data Management, Architecture and Analytics, Deutsche Telekom
  • AI market & technology drivers
  • Our understanding of AI
  • Deutsche Telekom AI project examples
  • From data to actionable insights through means of AI/ML
  • Data/AI strategic directives for Deutsche Telekom
09:50 - 10:20 30 mins
PLENARY KEYNOTES
Executive Panel: Realising Business Outcomes with Advanced Analytics
  • Moderator Jonathan Lakin - Founder & CEO, Intent HQ
  • Patrice Slupowski - SVP, Digital Innovation, Orange
  • Natali Delić - CTO, Vip mobile and A1 Slovenija
10:20 - 10:40 20 mins
PLENARY KEYNOTES
AI for Telcos
  • Kim Kyllesbech Larsen - CTIO, Magyar Telekom/Telekom HU
10:40 - 11:00 20 mins
Info
PLENARY KEYNOTES
Analytics: Mining your Network Gold
  • Paul Gowans - Director Marketing, Mobile & Enterprise, Viavi Solutions
  • Where does my data come from?
  • Separating the intelligence from the noise
  • Build new revenue streams
  • What will 5G bring?
11:00 - 11:50 50 mins
Coffee & VIP Speed Networking
11:50 - 12:10 20 mins
Info
NETWORK ANALYTICS
Advances in Network Performance Monitoring
  • Dr. Martin Klapdor - Senior Solution Architect, NETSCOUT
  • Accessing relevant data sources
  • Real-time data sources for live traffic monitoring
    • Traditional HTTP/DPI sources
    • Physical vs. virtual probes
    • Common data layer
  • Aggregate vs. per flow/subscriber monitoring
  • Linking network performance KPIs to customer experience management (CEM)
  • Critical role for QoS and SLA monitoring
11:50 - 12:20 30 mins
Info
VALUE CREATION, CUSTOMER EXPERIENCE & RELATIONSHIP MANAGEMENT
Panel Discussion: Leveraging Customer Insights to Increase Customer Loyalty and Reverse Revenue Decline
  • Moderator James Crawshaw - Senior Analyst, Heavy Reading
  • Prashant Kumar - CTO, CARDINALITY
  • Menelaos Scouloudis - CEO, Velti
  • Eric Dansereau - Manager, Strategic Network Automations, KPN
  • Designing user experiences from the customer’s perspective
  • Pattern matching and algorithms
  • Analysing massive amounts of data using compute power
  • Determining declining usage
  • Establishing the customers who are expected to churn
  • Examining detailed customer records and combining with network performance data to establish customer churn prevention strategies
12:10 - 12:40 30 mins
Info
NETWORK ANALYTICS
Panel Discussion: 5G Analytics
  • Moderator Adaora Okeleke - Senior Analyst, Ovum
  • Pratik Bose - Head of Mobile Big Data Solutions, EE/BT
  • Maziar Nekovee - Professor of Telecoms & Mobile Technology and Head of Dept. of Engineering & Design, University of Sussex
  • Hamed Al-Raweshidy - Director of Wireless Networks and Communications Centre (WNCC), Brunel University
  • Preparing for increased data traffic and speeds by investing in databse infrastructure
  • Providing real-time end-to-end visibility into next generation mobile performance
  • Will the same analytics approach used for LTE networks continue with the advent of 5G?
12:20 - 12:40 20 mins
Info
VALUE CREATION, CUSTOMER EXPERIENCE & RELATIONSHIP MANAGEMENT
QoE Analytics & Customer Value
  • Julio Lema - Head of Customer Success, MedUX
  • The importance of QoE from the customer end
  • How you achieve it 
  • Information as a Service
  • Success stories
12:40 - 12:55 15 mins
Info
NETWORK ANALYTICS
Closing the Loop – Suggested Next Best Action using Machine Learning Driven Streaming Analytics solution delivering Closed Loop Automation
  • Emon Haque - Senior Product Manager – Analytics and Big Data (Service Assurance Business Unit), Anritsu
  • Auto detection of customer impacting network issues using machine learning algorithm
  • Streaming analytics enabling true real time problem detection
  • Automated root cause analysis using neural network algorithm
  • Automatic suggested next best action to rectify incidents, providing a true closed loop automated solution
12:40 - 13:10 30 mins
Info
VALUE CREATION, CUSTOMER EXPERIENCE & RELATIONSHIP MANAGEMENT
Panel Discussion: Advanced Real-Time Analytics
  • Moderator James Crawshaw - Senior Analyst, Heavy Reading
  • Jayshree Kottapalli - Group Head of Analytics Coe, Vodafone Group
  • Paul Gowans - Director Marketing, Mobile & Enterprise, Viavi Solutions
  • Mel Prescott - Telecoms Practice, Principal Consultant, EMEA, FICO
  • Using advanced analytics to identify new customer trends and the right customers
  • Balancing competing objectives: how to apply optimisation to satisfy both sales and business requirements?
  • Providing insights into customer buying habits, likes and dislikes to generate new revenue streams
  • The role Machine Learning plays in discovering deep customer insights for appropriate audience engagement
12:55 - 13:10 15 mins
Info
NETWORK ANALYTICS
Predictive Analytics to Advance Network Automation
  • Hrvoje Jerkovic - NT/IT Management and Quality Director, Croatian Telecom
  • Monitoring sources – first step in NW automation
  • Importance of data quality and quantity. “No limit” vs “cherry picking”
  • Real time, correlation and visualization
  • Auto pilot vs experienced crew
  • Human Intelligence vs Artificial Intelligence. Future is here but how much risk are we willing to take? 
13:10 - 14:10 60 mins
Info
Networking Lunch, Hosted Lunch Tables & Product Demonstrations

Round Table 1: Detecting and Preventing Fraudulent Activity

Round Table 2: The Network of the Future, How AI Technology will Transform Network Operations

Round Table 3: Network Security

14:10 - 14:40 30 mins
Info
NETWORK ANALYTICS
Panel Discussion: Advancing Network Operations
  • Moderator Adaora Okeleke - Senior Analyst, Ovum
  • Dr. Martin Klapdor - Senior Solution Architect, NETSCOUT
  • Richard Baker - CEO, GeoSpock
  • Marco de Nooijer - Program Director, Analytics, KPN
  • New dynamics between AI, SDN and NFV
  • Advancing Autonomous, Intelligent Network Operation and Control
  • Enabling faster decision making by collecting and processing network data in real time
  • Allowing operators to automate network functions enabling them to shift from reactive to proactive mode
14:10 - 14:40 30 mins
Info
VALUE CREATION, CUSTOMER EXPERIENCE & RELATIONSHIP MANAGEMENT
Panel Discussion: Advances in Data Monetisation
  • Moderator James Crawshaw - Senior Analyst, Heavy Reading
  • Preetha Nadarajah - Head of Analytics Business Practice, Nokia
  • Per Johdet - Head of Engineering, DigitalRoute
  • Creating value for customers and the company
  • Data Monetisation as a catalyst for innovation
  • Turning data-related insights into commercial actions
  • Sophisticated analytics for large volumes of IoT data
14:40 - 15:00 20 mins
Info
NETWORK ANALYTICS
Graph-Enabled Solutions for Service Assurance and Capacity Analysis
  • Jesús Barrasa - Global Director of Telecoms, Neo4j
  • The value of graphs in Telecoms: typical use cases
  • Real-time analysis and visualisation
  • Graph-Enabled event correlation
  • A Solution Overview:
    • Current results and future direction
    • A team's journey adopting a new technology
14:40 - 14:55 15 mins
Info
VALUE CREATION, CUSTOMER EXPERIENCE & RELATIONSHIP MANAGEMENT
Identifying Personas with a Multidimensional Approach
  • Maja Skrjanc - Big Data Lead, Telekom Slovenije
  • Analysis of IPTV viewers for personalised ads
  • Creating heterogenous profiles using mobile and weather data
  • Profile creation
14:55 - 15:15 20 mins
Info
VALUE CREATION, CUSTOMER EXPERIENCE & RELATIONSHIP MANAGEMENT
NBO implementation lessons and the future
  • How did we implemented  NBO
  • What results did we achieve
  • What were the key challenges and learnings
  • What's the future of NBO
15:00 - 15:20 20 mins
Info
NETWORK ANALYTICS
Data Analytics in a Fixed Network Telco
  • Andrea Fregosi - Senior Manager of Network Performance and Quality, Fastweb
  • Christian Viale - Digital Innovation Manager, Fastweb
  • Big Data and analytics as an operational excellence enabler
  • Customer proactive assistance and network predictive maintenance
  • Network analytics and customer performance management 
15:15 - 15:40 25 mins
Info
VALUE CREATION, CUSTOMER EXPERIENCE & RELATIONSHIP MANAGEMENT
Fireside Chat: Autonomous Customer Care: Chatbots to Improve Customer Service
  • Moderator James Crawshaw - Senior Analyst, Heavy Reading
  • Jayshree Kottapalli - Group Head of Analytics Coe, Vodafone Group
  • Zero-touch customer care
  • Increasing the intelligence of Chatbots with Machine Learning
  • Freeing up human agents to deal with complex customer enquiries
15:20 - 15:40 20 mins
NETWORK ANALYTICS
Use of Analytics in Network Automation Engine
15:40 - 16:20 40 mins
Coffee, Networking & Exhibition Visit
16:20 - 16:40 20 mins
Info
INTELLIGENT NETWORK ANALYTICS, SON & AI
Digital Transformation for Mobile Network Optimization
  • Erdem Koc - Expert Radio Network Optimization Engineer, Turkcell

SON in Turkcell and the potential of AI

16:20 - 16:40 20 mins
Info
INNOVATION & INSIGHT
Nice People At Work Placeholder
16:40 - 17:00 20 mins
Info
INTELLIGENT NETWORK ANALYTICS, SON & AI
Machine Learning to Automate Network Analytics and Troubleshooting
  • Dariusz Pietrzak - R&D Expert, Bwtech
  • Mobile networks get bigger, more complex and are overflooding optimization departments with data
  • Relations between the data get more complicated and cannot be adequately handled by humans anymore
  • Bwtech addresses these challenges with machine learning and automated analytics
  • Optimization process and troubleshooting are effectively supported by new NetChart module named NetWarden
  • With NetWarden time needed to pinpoint valid root causes reduced from hours to minutes
16:40 - 17:00 20 mins
Info
INNOVATION & INSIGHT
Analytics – the Enabler of Telco Transformation Post-OTT Revolution
  • Edward Gerges - Director, Analytics Insight, STC
  • Reclaiming the “wow factor” from OTT’s
  • Compelling B2B analytics opportunities
  • Operational efficiency through analytics
  • Doing more, better: Merging products with insights; video, advertising, sports plays, etc
  • The new telco organisation essentials: Top tips
17:00 - 17:20 20 mins
Info
INTELLIGENT NETWORK ANALYTICS, SON & AI
AI and ML for 5G RAN
  • Maziar Nekovee - Professor of Telecoms & Mobile Technology and Head of Dept. of Engineering & Design, University of Sussex
  • Overview
  • Automation and optimization of radio resources
  • Interference control in licensed and unlicensed  bands
  • Initial access
  • Dynamic fronthaul
17:00 - 17:20 20 mins
INNOVATION & INSIGHT
The Decline of Big Data: How the AI Platform with autoML Replaces Analytics Departments and Helps to Speed Up Digital Transformation
  • Roman Postnikov - Roman Postnikov, Director, Customer Analytics and Segment Marketing, MegaFon and CEO, oneFactor
17:20 - 17:25 5 mins
INTELLIGENT NETWORK ANALYTICS, SON & AI
Chairperson’s Closing Remarks
  • Sue Rudd - Director Service Provider Analysis, Networks & Service Platforms, Strategy Analytics
17:20 - 17:25 5 mins
INNOVATION & INSIGHT
Chairperson’s Closing Remarks
17:45 - 18:45 60 mins
Telco Data Analytics & AI Awards & Cocktail Reception
Showing of Streams
11:00 - 11:50

Coffee & VIP Speed Networking

More
Showing of Streams
13:10 - 14:10
Info

Networking Lunch, Hosted Lunch Tables & Product Demonstrations

Round Table 1: Detecting and Preventing Fraudulent Activity

Round Table 2: The Network of the Future, How AI Technology will Transform Network Operations

Round Table 3: Network Security

More
Showing of Streams
15:40 - 16:20

Coffee, Networking & Exhibition Visit

More
Showing of Streams
17:45 - 18:45

Telco Data Analytics & AI Awards & Cocktail Reception

More