Telecoms, Media & Technology is part of the Knowledge and Networking Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.


Daniel Henneke

Production Architect at Swisscom


Daniel has done research in the area of strategic & innovation management at various universities before he joined Swisscom. At Swisscom Daniel has introduced ITIL, eTOM and TOGAF based production models, and, thereby, helped Swisscom moving more towards the OTT-field. Daniel also works on the ng Operations Architecture in the Assurance Domain in order to develop new approaches to Event Management, and, thus, improving the quality of experience Swisscom customer's. Currently, Daniel heads an initiative aiming at improving Swisscom Monitoring & Event Management Capabilities also by applying analytics approaches to service & resource monitoring in Swisscom's Operations Domain.

Agenda Sessions