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Daniel Henneke

Production Architect at Swisscom

Profile

Daniel has done research in the area of strategic & innovation management at various universities before he joined Swisscom. At Swisscom Daniel has introduced ITIL, eTOM and TOGAF based production models, and, thereby, helped Swisscom moving more towards the OTT-field. Daniel also works on the ng Operations Architecture in the Assurance Domain in order to develop new approaches to Event Management, and, thus, improving the quality of experience Swisscom customer's. Currently, Daniel heads an initiative aiming at improving Swisscom Monitoring & Event Management Capabilities also by applying analytics approaches to service & resource monitoring in Swisscom's Operations Domain.

Agenda Sessions