Telecoms, Media & Technology is part of the Knowledge and Networking Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Informa
Nov 28
Show Filter
9:00am - 9:10am 10 mins
PLENARY KEYNOTES
Chairperson’s Opening Remarks
9:10am - 9:30am 20 mins
PLENARY KEYNOTES
Boosting Customer Experience Management Capabilities
  • Pamela Snively - VP, Chief Data & Trust Officer, TELUS
9:30am - 10:00am 30 mins
PLENARY KEYNOTES
Panel Discussion: Analytics to Increase Customer Loyalty
  • George Iskenderian - Director, Big Data Centre of Excellence, Bell
10:00am - 10:30am 30 mins
PLENARY KEYNOTES
Analytics to Help Guide Capacity Planning
  • Ganesh Harinath - VP of Engineering, AI Platforms & Applications, Oath - Verizon
10:30am - 10:50am 20 mins
Info
PLENARY KEYNOTES
Enterprise Data Technology, Process and People Transformation
  • George Iskenderian - Director, Big Data Centre of Excellence, Bell
  • How to apply a transformational mindset to data and analytics in the enterprise
  • Elements of a modern enterprise data architecture and applied technology, people, and processes examples supporting data transformation
10:50am - 11:10am 20 mins
Info
PLENARY KEYNOTES
Utilizing Machine Learning to Segment Customers in the Small Independent Retailer Market
  • Mike Burkes - VP, Business Intelligence, Fraud Management & Revenue Assurance, Ultra Mobile
  • Overview of the challenge in this very competitive market
  • Organizing and cleansing the data
  • Determining the model features
  • Iterating the model
  • Incorporating model outputs into actions
  • Results
11:10am - 12:10pm 60 mins
Coffee & VIP Speed Networking
12:10pm - 12:30pm 20 mins
Info
NETWORK ANALYTICS
Connected Mobility – Improve on the Move
  • Assaf Aloni - CMO, Continual
  • Mapping experience on all different routes
  • Improving communication experiences in trains, on roads
  • Harnessing mobility data to plan better cities and better infrastructure
12:30pm - 12:50pm 20 mins
NETWORK ANALYTICS
Analytics to Improve 5G Rollout
12:50pm - 1:10pm 20 mins
Info
NETWORK ANALYTICS
Gaining Business Insights into NFV and the Cloud
  • Moving services to NFV and the cloud brings new complexity and challenges not the least of which is gaining visibility and insight to services running on virtualized infrastructure
  • Using smart visibility and smart data is a way to gain back the visibility and intelligence to manage the roll out of new devices and services to the cloud
1:10pm - 2:10pm 60 mins
Networking Lunch, Hosted Lunch Tables & Product Demonstrations
2:10pm - 2:40pm 30 mins
Info
NETWORK ANALYTICS
Panel Discussion: Advanced Network Analytics for Intelligent and Secure Networks
  • Bob Ghaffari - Director, Enterprise & Appliances, Intel
2:40pm - 3:00pm 20 mins
NETWORK ANALYTICS
Deploying a Predictive Maintenance Model to Ensure a Reliable Mobile Network Service
3:00pm - 3:20pm 20 mins
NETWORK ANALYTICS
Self-Optimising Networks Dependency on Analytics and Machine Learning
3:20pm - 4:00pm 40 mins
Coffee, Networking & Exhibition Visit
4:00pm - 4:20pm 20 mins
Info
VALUE CREATION, CUSTOMER EXPERIENCE & RELATIONSHIP MANAGEMENT
Case Study: How Two Telcos Tapped into their Big Data Potential
  • David Leichner - CMO, SQream
  • Uncovering previously unattainable insights from exponentially growing data stores
  • Leveraging data to reduce costs and generate new revenue streams
  • Increasing ARPU by tailoring the customer experience
  • Strengthening customer loyalty and reducing churn with self-service data reporting
4:20pm - 4:40pm 20 mins
Info
VALUE CREATION, CUSTOMER EXPERIENCE & RELATIONSHIP MANAGEMENT
Business Efficiency Improvement with Integrated Data Analysis Platform
  • Ai Hayakawa - Data Scientist, Big Data Group, NTT DOCOMO
  • Network Parameters Optimization
  • Call Center AI
  • Anomaly detection
4:40pm - 5:10pm 30 mins
VALUE CREATION, CUSTOMER EXPERIENCE & RELATIONSHIP MANAGEMENT
Panel Discussion: Leveraging Customer Insights to Reverse Customer Churn and Revenue Decline
  • Mike Burkes - VP, Business Intelligence, Fraud Management & Revenue Assurance, Ultra Mobile
  • Scott Ewalt - VP of Product & Customer Experience, Boingo
  • Pia Baker - Group Business Manager (COO), Digicel Group
5:10pm - 5:30pm 20 mins
Info
VALUE CREATION, CUSTOMER EXPERIENCE & RELATIONSHIP MANAGEMENT
The Zero-Touch Customer Experience: Autonomous Customer Care

Increasing the intelligence of Chatbots with Machine Learning

Freeing up human agents to deal with complex customer enquiries

5:30pm - 6:30pm 60 mins
Telco Data Analytics Awards & Cocktail Reception
Showing of Streams
11:10am - 12:10pm

Coffee & VIP Speed Networking

More
Showing of Streams
1:10pm - 2:10pm

Networking Lunch, Hosted Lunch Tables & Product Demonstrations

More
Showing of Streams
3:20pm - 4:00pm

Coffee, Networking & Exhibition Visit

More
Showing of Streams
5:30pm - 6:30pm

Telco Data Analytics Awards & Cocktail Reception

More