Kristina has been in the insurance industry for 18 years. She began her career with USAA in Norfolk, VA as an entry level claims adjuster, where she progressed to a catastrophic injury examiner. During this time she completed her Masters of Science in Management, which timed perfectly with her move into management. Kristina has led teams of all adjuster level skills, from entry-level claims to seasoned injury examiners. In 2010 Kristina moved to USAA’s home office in San Antonio as a claims staff advisor, overseeing varying processes for auto claims and phone operations. She then moved back into operational leadership as a Director overseeing auto total loss and auto non-injury teams. At the end of 2015 Kristina joined USAA’s P&C Innovation team as a Strategic Innovation Director. In this role Kristina uses her vast claims experience to find innovative ways to transform the business. She has overseen USAA’s drone program and has a keen eye on how machine learning and AI can positively impact the insurance and claims industry.