Max Burton - Founder, Matter
Nandini Nayak - Managing Director, Design Strategy, Fjord
Nan and Max will discuss how design thinking combined with data centricity can power the creation of holistic experiences that span hardware, software and customer interactions.
- How do we create “Living” Services that keep up with changing contexts and expectations?
- How do we understand the key moments that matter in a customer journey and ensure we deliver experiences that work across digital and physical touchpoints?
- How do we bring human experience considerations into technology and systems decisions to ensure adoption and ROI?
- We will share actual project experiences from our work with global clients.