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Oct 09
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09:00 - 09:10 10 mins
Chair’s Opening Remarks
  • Guy Redmill - Managing Director , Redmill Communications, UK
09:10 - 09:30 20 mins
3.5 billion reasons leading towards trust & customer delight
  • Petja Heimbach - Vice President Communication Products & Chair of IP Comms Leadership Team, Deutsche Telekom & GSMA

- Advanced communications is the foundation for a growing conversational commerce revenue pool
- Building on Telco USPs: Trust, Security & Reach
- Openness & interconnection are key to achieve a superior ecosystem for business messaging

09:30 - 10:00 30 mins
Panel: The evolution of voice & advanced communications
  • Andreas Hipp - CEO, Cataleya
  • Moderator Guy Redmill - Managing Director , Redmill Communications, UK
  • Senior Representative - Senior Representative, Mavenir
  • Who owns the future of voice and advanced communications?
  • What significant changes have operators faced recently in the eco-system and what do they predict for the near future?
  • To what extent are obstacles, such as network complexity, interoperability & standardisation a barrier to the evolution of voice and advanced communications services? What other barriers are they facing?
  • What opportunities are there for operators to exploit voice and advanced communications innovations in new markets?
10:00 - 10:20 20 mins
RCS business messaging at Vodafone
  • Julia Martinez - Product Manager, Business Messaging, Vodafone
10:20 - 11:00 40 mins
Panel: How business messaging and conversational commerce will reshape the customer experience
  • Tim Houlihan - A2P Messaging Development EUROPE & EMEA Board Director, Telefonica
  • Bianca Löwemann - Proposition Manager Voice & Messaging, Deutsche Telekom
  • Per Mattiasson - Head of Core Communication Services, Telenor
  • Nicolas Uldry - Head of Rich Business Messaging, Swisscom
  • Moderator Guy Redmill - Managing Director , Redmill Communications, UK
  • Derek McElhinney - Director Product Management, Openmind Networks

- How is RCS revolutionizing SMS for businesses?
- Successfully exploiting the potential of chatbots and AI
- Why RBM is the alternative messaging platform
- Identifying potential new monetization streams

11:00 - 11:40 40 mins
Morning Coffee & Networking Break
11:40 - 12:00 20 mins
Video communication on Mobile: Are Operators missing the big picture?
  • Kobus Smit - Senior Director, Strategic Engagement, GSMA
  • Is video the voice of tomorrow?
  • What are the key success criteria for communication services? (and video comms in particular?)
  • Operator options and strategies: Are we on the right track?
12:00 - 12:20 20 mins
Communicating in 2025
  • Ig Nieuwenhuis - Senior Architect, KPN

Is communications a growth market?

Unlocking worldwide services for your customers

‘Ease of accessibility’ & ‘support of use’ as an important commodity for the customer

12:20 - 12:50 30 mins
Panel: Staying relevant in the era of OTT disruptors
  • Adam McGill - Voice Architect, BT Group
  • Jose Pascoal - Core Network Platforms & Services Director, NOS
  • Moderator Guy Redmill - Managing Director , Redmill Communications, UK
  • Is QoS and UX enough to keep telcos afloat?
  • Is consumer voice still a foundational service for mobile operators?
  • Carving out an eco-system in which both telcos and IP-based service providers can co-exist and interoperate?
12:50 - 13:10 20 mins
Secure your place in the Rich Business Messaging eco-system
  • Josh Wiggington - VP of Product Management, Interop Technologies
  • Gaining end-to-end access into the RCS ecosystem
  • Overcoming the challenges of delivering messaging as a platform (MaaP)
  • Realizing the full potential of conversational commerce through RCS A2P messaging
  • Achieving maximum reach for your business messaging service
13:10 - 14:20 70 mins
Lunch & Exhibition Break
14:20 - 14:40 20 mins
New revenue streams & monetisation opportunities for voice & advanced communications
  • Pierre-Francois Dubois - Director Marketing Products, Orange

- Identifying and monetising new revenue opportunities in voice & advanced communications
- New service innovations to maintain a competitive edge in the market
- Will voice remain as important a service for telcos? What is on the horizon that might become more important?

14:40 - 15:00 20 mins
Beyond SEER and Call Drop Rate: New in-call KPIs for VoIP user experience
  • Michael Wallbaum - Business Development Manager, Voipfuture
  • Why MOS per call is misleading: The need for new KPIs to measure the in-call user experience
  • How RTP time slicing provides essential insights
  • Big data: aggregation and slicing of user experience information
  • Examples of VoIP & VoLTE service quality reports using time slice KPIs
15:00 - 15:20 20 mins
Test. Measure. Optimise: Benchmarking your network performance
  • Carlos Menendez - Analytics Solutions Senior Product Manager, Rohde & Schwarz

- Ensuring that you are getting the best out of VoLTE and high definition voice calling technology
- Gaining a better understanding of metrics and KPI’s for monitoring voice quality in IP networks
- Bridging the standardisation gap: why conventional metrics carried forward from TDM networks do not provide a good view on service quality

15:20 - 16:00 40 mins
Afternoon Coffee & Networking Break
16:00 - 16:20 20 mins
Business Communications
  • Tomasz Maslewski - Head of Marketing, EMEA, Metaswitch

In Business Communication session we will investigate changing landscape of the Service Provider ICT Services Market.

We will analyse the market segmentation with the focus on end user trends (requirements), value proposition as well as GTM approaches.

We will focus on the new wave of emerging ICT services such as mobile only and mobile first solutions.

Finally, we would look at this from MNO monetization opportunity, leveraging Telco investments in All-IP and Cloud Transformation.

16:20 - 16:50 30 mins
Panel: Unlocking the mission critical communications revenue opportunity
  • David Lund - Co-ordinator of Broadway & Vice President, PSCE, Broadway
  • Stephen Greenslade - Principal Solutions Architect, EE
  • Outlining the revenue opportunity mission critical presents for operators
  • Early experiences of providing network services for mission critical customers.
  • Assessing the need for across layer optimisation to deliver mission critical services
  • Reviewing the scalability and reliability IMS needs to meet mission critical demands?
  • Distinguishing requirements for mission critical IMS systems and commercial IMS 
16:50 - 17:10 20 mins
Private LTE: Looking Beyond Public Safety
  • Mark Noe - Senior Director, Business Development, Netnumber
  • What is Private LTE?
  • Private LTE Core Requirements
  • Use Case Examples
  • 5G Influences
17:10 - 17:30 20 mins
Voice Recognition as the next phase of unifying communication services
  • Adam McGill - Voice Architect, BT Group
  • Voice recognition: what does this look like for carriers in a business context?
  • Can we attach voice to back end intelligence?
17:30 - 18:30 60 mins
Drinks & Reception