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Michael Wallbaum joined Voipfuture as Director of Product Marketing in 2010. His main role is to shape Voipfuture’s cutting-edge analytics technology for voice service providers. Michael also supports global sales activities and engages with customers and partners to identify new ways of improving service management and operations. Michael is an acknowledged expert with 20 years of experience in the field of telecommunications and voice over IP. He received his Ph.D. in Computer Science from RWTH Aachen University, where he has contributed to research in the field of mobile data communications and indoor localization of mobile devices. Michael is author of numerous publications and holds several patents.
Beyond SEER and Call Drop Rate: New in-call KPIs for VoIP user experience
