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21 - 23 September 2021, ExCeL, London
20 - 24 September 2021, Virtual Event

Aaron Boasman-Patel
Vice President of AI, Customer Experience and Data at TM Forum


Aaron Boasman-Patel is the Vice President of AI and Customer Experience at TM Forum. In this role, Aaron is responsible for setting up and leading the Forum’s Artificial Intelligence collaboration programme and the established customer experience and analytics work. In this role, Aaron:

• Defines and executes the strategic vision for all AI, customer experience and analytics work
• Leads the Forum’s thought-leadership and is the visionary around AI and customer experience
• Manages the cross-ecosystem collaboration projects, helping to define and set industry standards and best practises
• Runs and facilitates workshops at international events as well as for member companies
• Chairs and speaks at international conferences and events
• Writes through-leading reports, white-papers and blogs
• Supports the Catalyst (proof of concept projects) in AI and customer experience.

Aaron has worked in the telecoms and associated industries for over twelve years. He graduated with an M.A. (Oxon) from the University of Oxford.