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Informa

Welcome to AfricaCom 2019

Exhibition Manual - Space Only

Here you will find the relevant information and forms to complete for the event. If you have any questions, please contact your Operations Manager. Please ensure you read each section carefully and meet the required deadlines. We look forward to working with you in making this a successful event!

PRE-EVENT CHECKLIST

  1. YOUR STAND - SPACE ONLY
  2. VENUE SERVICES
  3. CTICC- CONTRACTORS & ACCESS
  4. GL EVENT SERVICES - COMPUSLORY
  5. GL EVENT SERVICES - ADDITIONAL
  6. SET UP & EVENT TIMINGS
  7. BREAKDOWN TIMINGS
  8. PASS REGISTRATION
  9. DELIVERIES & FREIGHT
  10. PARKING
  11. LOGO & PROFILE
  12. EVENT GUIDE - ADVERT
  13. VENUE & ACCOMMODATION
  14. WIRELESS INTERFERENCE
  15. VISA INVITATION LETTER
  16. COULDN'T FIND WHAT YOU ARE LOOKING FOR?

YOUR STAND - SPACE ONLY

You will be provided with a space on the exhibition floor only. It is your responsibility to utilize and build in this space. Please check your contract for the exact size of your floor space and plan accordingly. What next? 

1. Review the STEP-BY-STEP PROCESS (CLICK HERE) for signing off stands.

2. You will be required to provide detailed stand plans for your space that adhere to the STAND BUILD REGULATIONS (CLICK HERE)

3. Please complete the HEALTH & SAFETY PACK (CLICK HERE)

4. Please read the INFORMA RULES AND REGULATIONS HANDBOOK(CLICK HERE)  thoroughly before starting the design.

5. Should you wish to order anything additional please go to the Event Services section on this page.

Please submit all H&S, design documents and order forms for all space only stands by email to your logistics contact by Friday 27 September 2019

REMINDER: Once submitted should your design be classed as complex you will be expected to provide structural calculations for your stand.

ESSENTIAL INFORMATION - TIMINGS, EVENT SERVICES, DELIVERIES & PASSES

Please see below further information you may need regarding your presence at AfricaCom.


VENUE SERVICES
VENUE SERVICES

You can order additional services using the below forms listed below or to purchase exhibition services, kindly contact 021 410 5000 or e-mail services@cticc.co.za

Services
Catering - ORDER HERE
Beverages - ORDER HERE
Internet - ORDER HERE
Cleaning - ORDER HERE
Coffee Machines - ORDER HERE
Hostesses - Please contact admin@eventsolutions.co.za

PLEASE READ RE: BRINGING FOOD & BEVERAGE ONSITE - CLICK HERE to contact General Manger: Operations - Food & Beverage

All orders are to be confirmed & paid for in full, 5 working days prior to the Event.

All exact deadlines for service orders are on the forms, please complete by the deadline in order to finalize your order and avoid any surcharges. Late orders may receive a charge of up to 20%.

Please email all exhibitor orders to services@cticc.co.za
CTICC - CONTRACTORS & ACCESS
CTICC - CONTRACTORS & ACCESS

Please note that the CTICC have recently changed processes for suppliers to gain access to the space.

1. Please see the Access Instructions and Access Request Form
2. Print and complete the Access Request Form (Please note that all suppliers involved in the build up will need to fill in the form)
3. Scan and email the Access Request Form to sheq@cticc.co.za 

Kindly note that should the above not be done prior to your build up day, you will be required to attend an induction presentation upon arrival.

Load In & Out Plan

CTICC 2- IMPORTANT

The CTICC 2 marshaling yard is much smaller compared to CTICC 1, therefore for build-up and breakdown all small vehicles must park at P5. All larger vehicles will be allocated one hour each to offload at the CTICC 2 then proceed to park at the CTICC 1 marshaling yard. Due to the space, we cannot afford to have vehicles parked at the CTICC 2  marshalling yard due to traffic and major delays.

For more information CLICK HERE
GL EVENT SERVICES - COMPULSORY
GL EVENT SERVICES - COMPULSORY

All stands MUST COMPLETE the stand plan diagram form to indicate where they want their power and additional services dropped.

Please DOWNLOAD HERE and return to bianca.vandewenter@gl-events.com

GL Terms and Conditions

Click Here to Email GL Events

GL EVENT SERVICES - ADDITIONAL
GL EVENT SERVICES - ADDITIONAL

For all additional stand items and graphics please contact exhibition services for GL Events - bianca.vandewenter@gl-events.com

The Exhibitor Services Forms can be downloaded below.

- AV Hire
- Fascia Name Board
- Furniture Hire
- Stand Graphics 
see examples here
- Stand Plan
- Carpet Hire
- Electrical
- Plant Hire

GL Terms and Conditions

Click Here to Email GL Events

Click Here to Email GL Events
SET UP & EVENT TIMINGS
SET UP & EVENT TIMINGS

Set Up 

8th Nov 1pm - 8pm    HALLS 2, 3 & 4A ONLY

9th Nov 9am - 8pm    ALL HALLS

10th Nov 9am - 8pm  ALL HALLS

11th Nov 9am - 8pm  ALL HALLS

12th Nov 8am - 6pm  ALL HALLS

Exhibition Open 

12th Nov    10am - 6pm 

13th Nov    10am - 6pm 

14th Nov    10am - 4.30pm


Conference Open - CLICK HERE for the agenda

Registration Times 

11th Nov     3.00pm - 6.00pm   All Exhibitors

12th Nov    8.30am - 6.00pm    All Attendees

13th Nov    8.30am - 5.30pm    All Attendees

14th Nov    8.00am - 4.00pm    All Attendees


Agenda
BREAKDOWN TIMINGS
BREAKDOWN TIMINGS

Breakdown 
Breakdown will be from 6pm on Thursday 14th November. The time in which you need to vacate the hall is dependent on your location on the floor; please see times below. If you have any doubt as to which Hall you are in, please view the floorplan or speak to an Informa member of staff on site.

Halls 1, 5, 6 & 7: must vacate by Midnight Thursday 14th Nov

Halls 2, 3, 4A & 4B only: must vacate by Midnight Friday 15th Nov


PASS REGISTRATION - Deadline: 1st November
PASS REGISTRATION - Deadline: 1st November

The process for registering your passes this year has  changed. Please see our how to guide on the steps needed to register your attendees.

You should have received a welcome email with your registration link but if you can't find this please let us know by contacting AfricaComOperations@informa.com

The deadline for you to register your passes is Friday 1st November.

WHAT DOES EACH PASS ALLOW?

DELEGATE          Access to conference,
                              exhibition & lunch
EXHIBITOR         Access to exhibition
STAND STAFF    Access to exhibition &
                              lunch
VIP VILLAGE      Access to VIP village,
                             conference, exhibition
                             & lunch
AFEST                 Ticket to AFEST
AWARDS             Ticket to awards seated
                             dinner and after party

*note all passes can attend the awards after party starting at 10pm (time is subject to change)


Guide to registering your passes
VISIT CONNECT - LEAD RETRIEVAL
VISIT CONNECT - LEAD RETRIEVAL

By using Visit Connect lead capture, exhibitors can:

  • Set sales leads targets, review progress live, in real-time, from the exhibition floor.
  • View and enhance prospect data, even as they meet.
  • Verify leads and rate them according to pre-set status, priority, value and interests.
  • Assign leads to colleagues for rapid follow-up.
  • View the sales pipeline and monitor forecasts.
  • Manage the follow-up process and track progress at the click of a button.

For further information please complete the VISIT enquiry form HERE.

To find out more about what VISIT Lead Retrieval can do for you CLICK HERE
MARKETING TOOLKIT
MARKETING TOOLKIT

As part of your package, we have included a marketing toolkit hosted by Feathr in order to promote your presence at AfricaCom to your clients.

Within the toolkit, you will find personalised banners, email templates and landing pages to include in your communications, social media, websites and anywhere visible to your network.

All collateral will include your logo, company name and stand number (if applicable).

You will have received a welcome email from Feathr which includes a link to your bespoke platform. If you have misplaced this please contact Priya.khosla@informa.com

For possible rewards CLICK HERE


DELIVERIES & FREIGHT
DELIVERIES & FREIGHT

We strongly recommend that you use the Official AfricaCom Freight handler Exhibition Freighting GSM Ltd. Informa Tech cannot be held responsible for the shipping of any equipment nor are they responsible for the collection and receipt of any deliveries.

 Please contact them directly for a quote should you wish to send any materials to the event. Please  CLICK HERE TO DOWNLOAD the RFP for EFS. 

Please note the deadline to order these services is 4 weeks pre-event. 

Tel: +44 (0) 1732 885 131
Fax: +44 (0) 1732 886 689
Email: Ben@ef-gsm.com
www.ef-gsm.com

Submit your RFP for Freight Services HERE
PARKING
PARKING

Parking at the CTICC is never a problem, with over 1 400 secure, easily accessible on-site parking bays available to visitors.

  • The 1061 bays on P1 are accessed via the Buitengracht or Walter Sisulu Avenue/Long Street entrance and require a short walk across Convention Square to enter the CTICC 1.
  • The 362 bays on P3 are situated in the CTICC 1 basement.
  • The 174 bays on P5 are situated in the CTICC 2 basement.

Parking is not included in the venue rental, and guests are required to use the convenient pay-on-foot parking ticket kiosks to pay for their parking.

Parking tariffs: Exhibition and conferences: R50 exit tickets per day

For more information, CLICK HERE for the CTICC website
LOGO & PROFILE
LOGO & PROFILE

Please email the most up to date version of these types of logos and profile to AfricaComOperations@informa.com by 27th September 2019. 

1. .eps or .ai logo - high res file for banners
2. .jpeg logo - low res file for website
3. 50-100 word company logo - for website 

Check your current listing HERE

Contact the Operations Team

EVENT GUIDE - ADVERT
EVENT GUIDE - ADVERT

If you have an event guide advert as part of your sponsorship package, please submit your Event Guide Advert by the 25th October 2019.

CLICK HERE for Specs Sheet

Please note adverts are A5 and of portrait orientation

Email the Africa Com Operations Team
ACCOMMODATION & VENUE
ACCOMMODATION & VENUE

VENUE

CTICC 1
Physical Address : Convention Square, 1 Lower Long Street, Cape Town 8001, South Africa
GPS co-ordinates: - 33.915141°,18.425657°

CTICC 2
Physical Address : Corner of Heerengracht & Rua Bartholomeu Dias, Foreshore, Cape Town 8001, South Africa
GPS co-ordinates: - 33.91747°,18.42908°

ACCOMMODATION 
Please book your accommodation using the link below.

https://africacom2019.iccommodate.co.za

Book accommodation
FLIGHT DISCOUNTS
FLIGHT DISCOUNTS

oneworld® is pleased to be the official airline alliance of AfricaCom 2019. As a registered attendee, you can access discounted flights for travel to this event.

Attendee benefits:

• Discounts on flights for attendees and one travel companion.
• Travel up to seven days before and seven days after the event.
• Flights available from all oneworld member airlines and affiliates.
• Enjoy a user-friendly booking tool showing the most convenient flight options.
• 24-hour support via email or phone.
• Earn rewards and tier status points on eligible oneworld flights.
• Frequent flyer privileges including access to some 650 premium airport lounges worldwide, fast track at security lanes in selected airports and extra baggage allowance.*
• Seamless connections and quality service on oneworld member airlines.

*Privileges depend on your oneworld tier status level. For more information visit www.oneworld.com/benefits.

Visit www.oneworld.com/events and enter event code OW10B19 to access the online booking tool.

Book your flights

WIRELESS INTERFERENCE
WIRELESS INTERFERENCE

As per the CTICC Client Manual, private wireless routers, access points or broadcasts, i.e. any IEEE 802.11 wireless broadcasts, are not permitted within the CTICC. Private wireless networks are often unstable and do not function as intended during events. This is due to the myriad competing and overlapping wireless networks operating in close proximity to each other. The more wireless networks in operation, the more interference is generated resulting in a less stable wireless connection for all parties. In many cases, internet connectivity will not be possible at all via a wireless connection. It is for this reason that CTICC reserves the right to cease any Non-CTICC wireless networks in order to mitigate wireless interference in the venue.

In order to go some way to mitigate wireless interference, devices used to connect to CTICC’s wireless services must be 5GHz frequency band compatible. While 5GHz compatibility will not guarantee wireless access, it will improve the chances of achieving connectivity.

Please note that the CTICC always advise that event critical services, e.g. those for demonstrations or presentations use, are provided as a dedicated, hard wired connection. This will ensure that there is no interruption to internet connectivity, as would be the risk with a wireless internet service.

VISA INVITATION LETTER
VISA INVITATION LETTER

If you require a VISA invitation from Informa to attend AfricaCom 2019, the editable template can be downloaded at the following link: https://tmt.knect365.com/africacom/visa

If you require a VISA invitation letter from a South African National to attend AfricaCom 2019, please contact Kaylynkaylynd@cticc.co.za ) at the CTICC providing the following information:

  • Full Name
  • Date of Birth
  • Company
  • Passport Number
  • Nationality
Email Kaylyn
PLEASE NOTE
PLEASE NOTE

Based on past experiences we would advise you to be aware of the following contractors:

  • Raw Creations
  • Four Quarters Design

If you do decide to use any of the above this is at your own risk and Informa Tech cannot be held liable.


COULDN'T FIND WHAT YOU WERE LOOKING FOR?
COULDN'T FIND WHAT YOU WERE LOOKING FOR?

Couldn't find what you were looking for?

Missing a service you need to order? - Download the full services catalog for GL Events HERE

If you still have any questions please speak to your operations contact.

ADDITIONAL POLICIES


CODE OF CONDUCT
CODE OF CONDUCT

Informa Tech is dedicated to providing an inclusive and safe event experience for everyone, regardless of gender, age, sexual orientation, disability, physical appearance, body size, race, nationality or religion. We do not tolerate harassment of participants in any form. We are a diverse community of professionals, and we conduct ourselves professionally. Please be considerate and careful with your words and actions. Exhibitors in the expo hall, evening party hosts and organizers of concurrent activities should be aware they are subject to the code of conduct. Exhibitors and party hosts may not promote sexualized or offensive imagery or activities. Exhibition and party staff should not use sexualized clothing/uniforms/costumes, or otherwise create a sexualized environment. Participants asked to stop any behavior are expected to comply immediately. If a participant or sponsor engages in behavior that violates this code of conduct,  Informa Tech staff may take action they deem appropriate, including warning the offender or expulsion from the event with no refund.

SUSTAINABILITY
SUSTAINABILITY

Informa Tech is committed to a role of environmental and sustainable leadership in every aspect of our business and recognises the responsibilities we have to our employees, our customers, our suppliers, the communities we work within and the environment as a whole.  
Our contribution to a sustainable and environmentally harmonious society is based upon best practice and covers:
Environment: We use recycled materials for office and event documentation and reduce the use of plastics in all our event collateral
Community: To encourage sustainable development in the wider business we endeavour to utilise environmentally accredited venues and support regional agricultural practice by insisting on using locally grown produce for catering at all our large events.
Relationships: Informa Tech has developed an alliance with the Carbon Neutral Company and as a further example of our customer centricity, we strive to locate our events central to where we feel the majority of attendees originate.