James CrawshawSenior Analyst at Omdia
James Crawshaw is a principal analyst in Omdia's Telecoms Operations and IT team. He specializes in managed services and OSS (service and network management systems including service assurance, orchestration/fulfillment, order management, inventory management, SON, network security, etc.).
James's research helps communications service operators and their technology partners make better informed decisions on the critical business and technical issues that affect their companies.
Before joining Omdia, James led Heavy Reading's Communication Service Provider IT & Automation research service. He examines the breadth of systems and software used by communications service providers in customer, business, service and infrastructure management. James holds a BSc and MEng in Electrical and Mechanical Engineering from the University of Manchester, England