about the event
The telecommunications industry has spent several decades on an epic trek – one which ends at a destination called “automation.” Now, finally, we are approaching journey’s end, as the various next-gen technologies that allow service providers to build Autonomous Networks – ones which operate without the need for human intervention – finally come to fruition.
The need for increased automation in telecoms is driven by the usual suspects – OTT service providers – who continue to run rings around the established communications players due to their low-cost structure and extreme agility. Telecom operators today have armies of people employed in call centers and NOCs managing mundane processes. This contrasts with the OTT players whose greenfield operations are highly automated. Monolithic B/OSS impede operators’ ability to respond quickly to changing consumer interests and competitive dynamics. To compete with the OTT players telcos need to be nimbler, and the only way to do this cost effectively is by increasing the level of automation, not just in OSS/BSS but throughout the organization.
Light Reading’s new event, AUTOMATION EVERYWHERE, for the first time brings together all of the key players in the automation revolution in a forum that allows service providers to get to grips with some of the most demanding technologies ever developed, and use them to build an automation strategy that will deliver huge increases in service reliability and provisioning speed, as well as massive reductions in opex.
The two events – taking place in Dallas, Texas in April, and London, UK in September – will be chaired by Steve Saunders, founder of Light Reading, and James Crawshaw, Heavy Reading’s analyst covering the automation market.
AUTOMATION EVERYWHERE will bring together the foremost developers of the technologies that go to make up automation (including virtualization, AI, machine learning, telemetry, robotics, analytics, automation middleware and security) with the communications service providers, systems integrators and OTTs that are blazing the trail by deploying them as part of production networks.
Key automation questions that will be addressed include:
Where are the biggest opportunities to deploy Robotic Process Automation in telecom operations to reduce costs, improve data quality, boost customer service and drive significant improvements in operational efficiency?
How can CSPs exploit AI to reveal new insights enabling operators to run their networks more efficiently and reliably (e.g. route optimization, capacity planning, traffic prediction and dynamic optimization)?
How can AI and analytics be used to gain a customer service advantage through sentiment analysis, chat bots and next best action recommendations?
To what extent are operators comfortable turning over decision making to “black box” ML engines or making changes based on AI-generated predictions?
PROCESSES & WORKFLOWS
Which processes and workflows present the most immediate automation opportunities for CSPs today – and which should be avoided?
How can CSPs apply the Intent-Based Networking (IBN) paradigm to their network automation?