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Broadband World Forum
Physical Event: 18-20 October 2022, RAI, Amsterdam

Bulb Technologies

Profile

With more than 15 years of proven experience and successful projects, Bulb Technologies is considered a leader in broadband service management.

The company has ensured that some of the world's most prominent communications service providers deliver a superior customer experience while dramatically reducing operational costs. Bulb has served more than forty customers across Europe, including operators such as Deutsche Telekom, A1 Telekom Austria, Telecom Italia TIM, and United Group.

Bulb's solutions for Service Assurance, Customer Experience Management (CEM), Device Management, and Service Analytics enable higher customer satisfaction, lower costs, and increased business efficiency.

Bulb's Cempresso Suite is a next-generation solution that offers a new approach to automated end-to-end diagnostics, guided troubleshooting, and analytics. Built on a comprehensive automation framework, Cempresso provides step-by-step guidance for customer service representatives and empowers end users to troubleshoot issues themselves through a self-service interface on their smartphones.

For more information, please visit www.bulbtech.com.