2020 Broadband Forum Partner Exhibitors
Support Robotics provides intelligent, automated tools for routers, connected home devices, and smartphones throughout their lifecycle. Our goal is to ease the pressure on contact centres by offering smarter, frictionless customer service that solves issues faster.
Our broadband trouble-shooting solution is designed with the customer experience at its heart. We know it must work for everyone, not just the technically minded. So, the complexity was hidden behind a clean and simple user interface.
Getting started with Support Robotics is easy. We provide standalone apps that can be rebranded and deployed in no time. Then, when you’re ready, you can embed them in your customer care app to provide an even more seamless experience.
Our agent portal is deployed in the cloud where it integrates easily with your Helpdesk systems to provide a frictionless handover from self-service to remote support.
Leveraging the user’s devices as a gateway to the home, our software provides game-changing support for broadband customers, even when broadband is down.