Veego puts an end to malfunctions in the smart home. A software-only solution deployed in the router, Veego autonomously discovers smart devices and services, providing Service Providers with visibility into customer experience. When smart devices or services don’t behave properly, customers become frustrated. Veego employs its Malfunction Knowledgebase to automatically detect problems, analyzing, and often resolving them without the customer even knowing. When human intervention is required, Veego provides accurate analysis for tech-support staff, enabling them to quickly resolve problems, saving considerable time and money. Support calls are deflected and shortened, truck-rolls are reduced, and unnecessary hardware replacements are eliminated.