Agenda - Business Process Management | Business Process Management Forum

09:00 10:00
(60 mins)

Main agenda

K2 Breakfast Briefing - INVITED DELEGATES ONLY

Andrew Murphy - Technical Director, K2
Tim Jennings - Chief Research Officer , Ovum

09:30 10:00
(30 mins)

Main agenda

Registration and Coffee

09:59 09:59
(0 mins)

Main agenda

BUSINESS PROCESS MANAGEMENT EVENT BEGINS

10:00 10:09
(9 mins)

Main agenda

Ovum Chairperson’s Welcome & Ice Breaker Networking Session

Tim Jennings - Chief Research Officer , Ovum

10:10 10:30
(20 mins)

Main agenda

Ovum Keynote Presentation: Next Generation BPM: Adopting a Modern and Agile Approach for Digital Business Processes

BPM market trends and evolution of new types of BPM suites
The value proposition of BPMPaaS and Intelligent BPMS
Exploiting new approaches to BPM to foster process efficiency and digitalization

Saurabh Sharma - Senior Analyst, Ovum Software Group

10:30 10:55
(25 mins)

Main agenda

Keynote Presentation: Automating Customer On Boarding Journeys

BPM and the on boarding use case
Typical challenges within financial services
Process automation
Cloud Platforms and typical architectures
Expected blockers

Ash Shahata - Head of Business Analysis and Architecture, Close Brothers

10:55 11:15
(20 mins)

Main agenda

Collaborative Innovation in a Nutshell

Alex Nichol - Product Director, Nutshell Apps
Martyn Cuthbert - Managing Director, Nutshell Apps

11:15 11:45
(30 mins)

Main agenda

Refreshments & Networking

Speed Networking Session

11:45 12:15
(30 mins)

Main agenda

Crossrail: Innovative Project Information Management Processes

Project overview
Approach to information management
Our Common Data Environment (databases, workflows, Master Data Management)
Information during design, construction and into operations
Benefits and return on investment

Malcolm Taylor - Head of Technical Information, Crossrail

12:15 12:45
(30 mins)

Main agenda

Case Study: Undertaking a BPM to Effectively manage the Broadcast Supply Chain

Process discovery and modelling: Selecting a tool, documenting the processes at various levels, and linking them across areas to build a process repository
Undertaking detailed process modelling and using it as part of training plans
Process analysis: Using process repository in a continual improvement initiative, operational fault finding and risk analysis and project business case justifications
Pan-organisation Business Process Management: Linking individual work and workflows to build cross team views of the broadcast supply chain
Systemising this with assurance tools
Future integration and automating - managing cross business processes by exception.

Ian Cottrell - Director of Broadcast Distribution and Services, ITV

12:45 13:30
(45 mins)

Main agenda

SPECIALIST WORKSHOP: The Future of Acquiring Clients Online

In this thought provoking seminar, Warren will share with you how every business owner, entrepreneur and sales & marketing manager can utilise social media to nurture and generate clients online.

Throughout this seminar, you will learn how to build brand awareness, market your business to your target audience, increase brand advocacy and how to effectively spend your time to focus on sales and customer retention through the use of a simple social media plan.

Warren Knight, CEO, Think Digital First

Warren Knight - CEO, Think Digital First

13:30 14:30
(60 mins)

Main agenda

Lunch

14:30 15:00
(30 mins)

Main agenda

Use an Architectural Approach to Elevate the Value of BPM to the Next Level

Complexity driven by digital business needs, is an easy target for BPM
However, the changing scope of IT landscapes mean that tighter co-ordination is required across people, process and systems
By taking an architectural approach you can better address the co-ordination while elevating the benefits and value of BPM to the next level

Mark McGregor - Performance Coach and Author

15:00 15:30
(30 mins)

Main agenda

Breaking and Mending Process Automation

Process automation and outsourcing with examples of common failure modes and waste across industries
Examples of simple solutions that can have massive impact on efficiency and effectiveness
Reduced manual rework by setting acceptable tolerance for invoice difference to purchase order values
Budget Management errors impacting automated purchases contributing to wasted time in calls, emails and manual rework of purchase orders, delays in purchases, expediting costs, delays in project and increased safety risks
Adjusting sign off authority to avoid decision delay and lost opportunity in real estate acquisition
Using data to make delays in automated supplier payment visible
How to help avoid automation of broken processes.

Ian Buxton - Director / Owner, Process42 Limited

15:30 16:00
(30 mins)

Main agenda

Coffee and Exhibition

16:00 16:30
(30 mins)

Main agenda

BPRM - Business Process Risk Management

What risk management is required for business processes?
What's involved?
Who's involved?
Is BPRM a burden or a benefit?

Dalim Basu - Chairman, North London Branch, British Computer Society [BCS - the Chartered Institute for IT]

16:30 17:00
(30 mins)

Main agenda

BPM Round-Up Panel

What have we learned today about streamlining BPM? How will lessons be carried forward into office environments and beyond into the future tech landscape? Join some of today's top panellists who will summarise their key learnings and viewpoints

Tim Jennings - Chief Research Officer , Ovum
Dalim Basu - Chairman, North London Branch, British Computer Society [BCS - the Chartered Institute for IT]
Ian Cottrell - Director of Broadcast Distribution and Services, ITV
Siter Ali - Director of Solutions Consulting, Appian
Mark McGregor - Performance Coach and Author

17:00 17:15
(15 mins)

Main agenda

Chair's Closing Remarks

17:00 18:00
(60 mins)

Main agenda

Close of conference

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