John MacDonaldGlobal Manager Business Processes at TNT Express
John Macdonald Head of GBS Service Design - at TNT Express, where he leads a cross functional process design authority team, linking strategic requirements to front line capabilities and acts as the key facilitator of strategic innovation change programs. He has over 10 years of process model development, implementation and day to day practical experience coupled with over two decades of experience in the express and postal supply chain market, working in a variety roles and international placements. His early career consisted of developing operational capabilities in the former eastern European bloc and with postal partners in Latin America. More recently he has been working at TNT's corporate head offices developing the company’s EFQM and Quality management approaches. He is also a Certified EFQM Master Assessor and has an MBA from Strathclyde Business School.