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Informa
7:30am - 7:30pm 720 mins
Registration
Registration
8:30am - 8:55am 25 mins
Keynote Programming
Breakfast & Networking
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Open to all attendees and exhibitors.

8:50am - 8:55am 5 mins
Keynote Programming
Welcome Remarks
  • Hosts Kelly Danziger - Market Leader Channel, Knect365: TMT an Informa Company
  • Brian Snortheim - VP of Sales, Channel Partners
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Open to all attendees and exhibitors.

8:55am - 9:10am 15 mins
Keynote Programming
The World as We See It
  • Hosts T.C. Doyle - Senior Director of Content, Channel Futures & Channel Partners
  • Lorna Garey - Editor in Chief, Channel Futures & Channel Partners
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This year, T.C. Doyle and Lorna Garey will put a stake in the ground with an overview of the world as Informa’s channel brands see it, complete with highlights of what to expect from the brands, ways we see the world differently than others and insights available from no one else.

Open to all attendees and exhibitors.

9:10am - 9:17am 7 mins
Fastball
Fastball
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Open to all attendees and exhibitors.

9:17am - 9:37am 20 mins
Keynote Programming
Voice of the Customer Panel
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Open to all attendees and exhibitors.

9:37am - 9:45am 8 mins
Fastball
Fastball
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Open to all attendees and exhibitors.

9:45am - 10:10am 25 mins
Keynote Programming
Keynote
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Open to all attendees and exhibitors.

10:25am - 11:10am 45 mins
Business Strategy Track
If I Were Launching an MSP Today LIVE!
  • Moderator Kris Blackmon - Content Director, Channel Trends, Channel Futures
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You know the venerable Channel Futures series, now join an all-star panel of veteran MSPs for a live airing of grievances, laments over missed opportunities and sage counsel for those looking to add managed services.

Conference & Expo pass required to attend this session.

10:25am - 11:10am 45 mins
Revenue & Supplier Portfolio Track
Pricing and Packaging Strategies to Dramatically Increase Recurring Revenue
  • Speaker Gary Pica - Owner, TruMethods, LLC
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Our industry is changing rapidly, so don’t miss this session that offers proven methods for pricing and packaging IT service offerings — the center of every MSP’s success. In this session, Gary Pica of TruMethods will discuss his most popular topic — how many MSPs are negatively impacting sales and profitability and don’t even know it! If your recurring revenue is not increasing each and every month, you need to hear what Gary has to say.

During this session you will learn:

  • About pricing managed services, security, and cloud, and obtain guidelines that will take the mystery out of pricing your support offering
  • How your support offering impacts sales, service delivery and profit margins
  • The 3 most common mistakes IT providers make
  • The answers to your burning questions: What should I include? How many offerings should I have? How should I present the offering?

Conference & Expo pass required to attend this session.

10:25am - 11:10am 45 mins
Marketing & Technology Track
5 Steps to Cash in on IoT
  • Moderator Natasha Royer Coons - Managing Director, TeraNova Consulting Group
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Conference & Expo pass required to attend this session.

10:30am - 11:30am 60 mins
VIP Events
VIP Session with Verizon
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11:20am - 12:05pm 45 mins
Business Strategy Track
How to Compensate Your Sales Team for Cloud
  • Speaker Nick Heddy - SVP of Sales & Marketing, Pax8
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Even experienced MSPs run into sales-compensation hiccups that can hamstring their cloud practices. Whether you have 500 sales pros or five, we'll share tips for incentivizing them to sell cloud services.

Conference & Expo pass required to attend this session.


11:20am - 12:05pm 45 mins
Revenue & Supplier Portfolio Track
2019 Security Preview & Your Portfolio
  • Panelist Sam McLane - Chief Technology Services Officer, Arctic Wolf Networks
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A panel of security experts will offer predictions on the threats that will keep customer IT teams awake at night in 2019, so that you can add the right security products and services to cash in on the headlines.

Conference & Expo pass required to attend this session.

11:20am - 12:05pm 45 mins
Marketing & Technology Track
Channel Marketing Success Factors
  • Moderator Marie Rourke - Founder and Chief Channel Strategist, WhiteFox Marketing Inc.
  • Panelist Jennifer Anaya - Vice President, Marketing, North America, Ingram Micro
  • Panelist Angela Leavitt - Founder, Chief Mojo-Making Officer, Mojo Marketing
  • Panelist Carrie Simpson - CEO and Founder, Managed Sales Pros
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Master agents and distributors have front-row seats into what works for partners. In this session, we'll share insights on new strategies.

Conference & Expo pass required to attend this session.

11:55am - 12:25pm 30 mins
Keynote Programming
Lunch & Networking
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Open to all attendees and exhibitors.

12:25pm - 12:45pm 20 mins
Keynote Programming
Keynote
  • Speaker Tiffani Bova - Global Customer Growth and Innovation Evangelist, Salesforce
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Open to all attendees and exhibitors.

12:45pm - 12:55pm 10 mins
Keynote Programming
Lighting Talk: Reality Check: Blockchain & The Channel
  • Speaker Neeraj Satija - CEO/CTO, Concordus Applications, Inc.
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Open to all attendees and exhibitors.

12:55pm - 1:02pm 7 mins
Fastball
Fastball
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Open to all attendees and exhibitors.

1:02pm - 1:22pm 20 mins
Keynote Programming
Keynote
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Open to all attendees and exhibitors.

1:22pm - 1:30pm 8 mins
Fastball
Fastball
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Open to all attendees and exhibitors.

1:30pm - 1:55pm 25 mins
Keynote Programming
Keynote
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Open to all attendees and exhibitors.

2:00pm - 2:45pm 45 mins
Business Strategy Track
Running a Tight Ship: The Impact of Operational Efficiency on Profits
  • Speaker Carolyn April - Senior Director, Industry Analysis , CompTIA
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Your sales reps are killing it and revenue is rolling in. So why are your profit margins not where you expect them to be? Disappointing results often stem from inefficient processes that can drag down an entire organization. The impact of these inefficiencies grows only more pronounced as channel firms seek to move into new business models. Bottom line? It is critical to streamline operations and embrace best practices.

Conference & Expo pass required to attend this session.

2:00pm - 2:45pm 45 mins
Revenue & Supplier Portfolio Track
Maximize Your Prospecting: 3 Tips to Build a Better Pipeline
  • Speaker William Ominsky - Managing Director, Clarity Channel Advisory Group (CCAG)
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Those who treat prospecting and sales with the same importance will continue to thrive.

Conference & Expo pass required to attend this session.

2:00pm - 2:45pm 45 mins
Marketing & Technology Track
Stacking Managed Services on SD-WAN
  • Speaker Brian Perrott - Founder, QOS Networks
  • Speaker Devin Williams - Vice President Strategy, Converged Network Services Group (CNSG)
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Once they have SD-WAN products, it’s time for value adds.

Conference & Expo pass required to attend this session.

2:30pm - 3:45pm 75 mins
VIP Events
VIP Session with AVANT
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3:00pm - 3:50pm 50 mins
Business Strategy Track
6 Ways to Build Your 2020 Talent Pipeline
  • Moderator Lynn Haber - Senior Editor, Channel Partners
  • Panelist Yvette Steele - Senior Manager, Member Communities, CompTIA
  • Panelist Franklin Reed - Director of Inclusion and Diversity, TEKSystems
  • Panelist Patrice Jimerson - Global Diversity & Inclusion Director, Appirio
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Conference & Expo pass required to attend this session.

3:00pm - 3:50pm 50 mins
Revenue & Supplier Portfolio Track
Analyst Panel
  • Panelist Larry Walsh - CEO and Chief Analyst, The 2112 Group
  • Panelist Luanne Tierney - CEO, LT & Associates
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Conference & Expo pass required to attend this session.

3:00pm - 3:50pm 50 mins
Marketing & Technology Track
5 Lessons MSP Sales Teams Can Learn From Agents – and Vice Versa
  • Speaker Michael Schmidtmann - Peer Group Facilitator and Business Coach, Trans4mers
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Top-producing agents are sales machines, generating six- and even seven-figure MRR incomes with just a smartphone and a few spreadsheets. But it’s within MSPs that we see technical innovation: Sales automation, specialization and sophisticated marketing campaigns are driving new logos and revenue streams.
What can these groups learn from each other? How can agents embrace tools and automation to expand their customer bases? How can MSPs acquire the sales flair and relationship trust enjoyed by successful agents?
This session will explain the quiet revolution going on in the sales world today and how everyone can profit from it. Attendees will learn:
• The success habits of highly effective agents
• How automation and specialization are revolutionizing MSP sales teams
• Actionable ideas for both agents and MSPs to grow sales, add recurring revenue and increase customer loyalty

Conference & Expo pass required to attend this session.

4:00pm - 7:00pm 180 mins
Expo Hall
Expo Hall Open
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Open to all attendees and exhibitors.

4:00pm - 7:00pm 180 mins
Expo Hall
Opening Reception in the Expo Hall
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Open to all attendees and exhibitors.

4:00pm - 4:15pm 15 mins
Channel Partners Evolution Studio
Coffee with Craig & Kevin
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Open to all attendees and exhibitors.

4:15pm - 7:00pm 165 mins
Channel Partners Evolution Studio
Channel Partners Evolution Studio Interviews
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Schedule

4:15 - 4:30 p.m. Open

4:30 - 4:45 p.m. Open

4:45 - 5:00 p.m. CenturyLink

5:00 - 5:15 p.m. AT&T

5:15 - 5:30 p.m. Verizon

5:30 - 5:45 p.m. Open

5:45 - 6:00 p.m. Open

6:00 - 6:15 p.m. Open

6:15 - 6:30 p.m. Open

6:30 - 6:45 p.m. Open

6:45 - 7:00 p.m. Open

Open to all attendees and exhibitors.

4:20pm - 5:20pm 60 mins
Channel Futures Theater
Thunderdome: UCaaS
  • Ringmaster Bryan Reynolds - Senior Manager of Post Sales, TBI
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No steel cages here, just a forum where attendees can face a panel of top UCaaS suppliers in a head-to-head matchup. We'll have timer in hand to make sure the action keeps moving.

6:00pm - 7:00pm 60 mins
Channel Futures Theater
Thunderdome: DRaaS
  • Ringmaster Bryan Reynolds - Senior Manager of Post Sales, TBI
more

No steel cages here, just a forum where attendees can face a panel of top DRaaS suppliers in a head-to-head matchup. We'll have timer in hand to make sure the action keeps moving.

6:30pm - 10:00pm 210 mins
Networking
MSP 501 Awards Dinner presented by Channel Futures
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Join us at the inaugural MSP 501 Awards Dinner where we will host and honor the top 501 managed service providers from around the world.

Agenda

  • 6:30 - 7:30 p.m. Cocktail Reception
  • 7:30 - 9:00 p.m. Dinner & Awards
  • 9:00 - 10:00 p.m. After Party

Separate registration required.

6:30pm - 8:00pm 90 mins
Networking
Channel NX2Z Workforce of the Future Symposium
  • Moderator James Anderson - News Editor, Channel Partners
  • Moderator Aaron Leveston - National Account Manager, RingCentral
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Boomers want to understand how to attract, retain and motivate recent grads, while younger channel pros value career advice from established execs. In this symposium, led by Channel NX2Z founders James Anderson and Aaron Leveston, a panel of channel leaders representing several generations will mix it up, offering insights and lessons learned; we’ll then open the floor to discussion and networking.

Open to partners and members of NX2Z, registration required.