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Conversational AI Digital Symposium
June 7, 2022
Digital Symposium11 am - 4:30 pm ET | 8 am - 1:30 pm PT

Neslihan Kilic
Conversational AI Specialist (Product Manager) at General Motors


Neslihan is responsible with creating an extraordinary customer experience across voice and text-based customer engagement channels featuring natural language capabilities. She leads the strategy, governance and continuous improvement for Natural Language Processing/Understanding (NLP/NLU) and intent & entity management applied across GM's Virtual Assistants (VA) such as chatbots, conversational IVR, other voice assistants.

Agenda Sessions

  • Panel: Taking Conversational AI From a Customer Service Tool to Improving Operations, Employee Satisfaction, and ROI