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Mission Critical Technologies

Dave Jackson
Chief Superintendent, Head of Control Rooms at London Metropolitan Police


Chief Superintendent David Jackson is the officer in charge of the Metropolitan Police Service’s Contact, Command & Control services, which handles over 6 million emergency and non-emergency telephone calls every year, and dispatches police resources to over 1.6 million incidents per year. His team consists of over 1700 employees, working from three purpose built facilities across London, with an operating budget of GBP 91 million (EUR 103 million, USD 121 million) per annum.

David is a 27 year veteran of contact, command and control, beginning his police service in 1990 with Nottinghamshire Police as a contact advisor. He progressed through local and the force control room to being one of the organisation’s trainers for Command & Control. In 1995, he transferred to the Metropolitan Police Service where he has worked either in citizen facing or command and control roles at every rank. In 2008, David was successful in joining the National Police High Potential Development Scheme and has worked on a number of high profile programmes both in London and internationally. Prior to his current post, David was the Programme Director for two of the Met’s transformation programmes – Optimising Response and Smarter Working.

David has a post-graduate Diploma in Leadership and Management and his professional interests include coaching individuals to achieve their aspirations. He is an active coach and mentor to a wide cross section of people from both the police family and beyond.

Agenda Sessions

  • Command & Control Keynote: The future control room – how the Metropolitan Police’s future control room will help tackle today’s threats