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AlphaBlues is developing virtual customer assistants to help banks and telecoms provide customer support chat on their website 24/7 with our product that understands human language.
The company is one of the first to have fully integrated AI virtual assistants and live chat seamlessly into a coherent solution. A proprietary in-house developed NLP engine and virtual assistant platform (AlphaAI) is bundled with a live chat product for human agents (AlphaChat). This enables to fully automate customer journey into one flow - from website visit with a virtual assistant to a chat with a human agent. The GDPR-compliant solution also enables building voice-operated virtual assistants. The solution is already used by several banks and telecom companies.