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Principal Analyst, Communications & Social at Ovum
Areas of expertise: Mobile operator strategies for telco messaging services, telco messaging pricing strategies, telco messaging traffic trends, mobile operator strategies for next generation messaging services (including OTT-like messaging/VoIP services, rich communication services/RCS), over-the-top providers of communications applications (messaging, VoIP), OTT communications provider strategies and business models for messaging, content and commerce, OTT communications usage trends, enterprise use of telco messaging services, enterprise messaging trends, instant messaging, email, voice-SMS
“The rise of IP-based communications applications for voice and messaging should be regarded by operators as a catalyst for the refreshing of their own consumer voice and messaging services. The question is, how many operators will respond to the challenge that applications-based voice and messaging services represent?”
Pamela Clark-Dickson is a senior analyst in Ovum’s Consumer Services practice. Her focus is on mobile messaging, OTT communications, and mobile security. Her areas of expertise cover SMS, MMS, email, instant messaging, OTT communications services (including messaging and VoIP), rich communications, the emerging WebRTC market, and mobile security.
Pamela joined Informa in 2002 and is the author or co-author of a number of reports, including Mobile Operators’ Consumer Mobile Security Strategies (January 2014), VoIP and IP messaging: Operator strategies to combat the threat of OTT players (revised and updated, May 2013; 1st edition, January 2012), Mobile Content & Services Report (8th edition, 2012; 7th edition, 2009), and Mobile Messaging 2010 (2nd edition). She is also a regular speaker and chair at industry conferences, and is frequently called on to provide media comment on topical and trending developments.
Pamela has covered the telecoms sector for almost 20 years as an analyst and journalist, and previously worked for Informa Telecoms & Media as a senior analyst in the Mobile Content & Applications Intelligence Centre, as co-editor of the Mobile Media & Messaging continuous research service, and as editor of the Mobile Messaging Analyst, Mobile Media, and Mobile Games Analyst continuous research services.