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Shabir Ali Ghulam
Expert – Operation Support and Readiness at Ooredoo Oman


Mr. Shabir Ali Murtaza is ICT professional with deep knowledge and expertise ICT operation frame works development , Operational processes assessment, reengineering , digitization , data analytics and producing AI algorithms, with vast experience of 16+ years while working for the Amadeus, Du PJSC UAE, Etisalat UAE, Huawei Technologies UAE & Oman and Ooredoo Oman.

During stay of above highlighted organization, worked on different operation roles and developed frame work (including Risk Management , Quality, Audit/CSI, Process Management) , followed by supporting operational processes and digitization on self initiative BPMN platform (called Digital Dynamics platform- DDP) resulted in uplifting the operation sigma level and efficiency. 

Currently, he is employed with Ooredoo Oman (Qtel Group Operator in Oman) for ICT governance standardization support and digitization.

He had completed his Bachelor in Information technology back in 2003 and acquired multiple industry certifications in industry  standards and active member of many standards bodies.

Agenda Sessions

  • Panel discussion: What’s the long-term outlook for AI in the sector as computing power continues to grow and develop?

  • Panel discussion: Stepping outside of the traditional telecoms ‘comfort zone’ to pick the low hanging fruit of external data monetization