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Voice & Advanced Communications Digital Symposium
27 October 2020
Digital Symposium

Your guide to Voice terminology


5G is the fifth generation of cellular mobile communications and is the next generation of mobile internet connectivity, offering faster speeds, lower latency, increased availability, improved reliability, innovative new use cases, and more cost-effective mobile networks.


Voice over LTE is a standard high-speed wireless communication for mobile phones and data terminals. VoLTE offers simultaneous voice and data calls with better quality. 


Over The Top is a term used to refer to content providers that distribute streaming media as a standalone product directly to viewers over the Internet, bypassing telecommunications, multi-channel television and broadcast television platforms that traditionally act as a controller or distributor. 

This is provided via a high-speed Internet connection rather than a cable or satellite provider.

Conversational Commerce

The intersection of messaging apps and shopping. Consumers can chat with company representatives, get customer support, ask questions, and click to purchase all from within messaging apps. 

With Conversational Commerce, the consumer engages in this interaction with a human representative, chatbot, or a mix of both.

Rich Communication Services

The protocol that is aimed at replacing SMS messages with a text message system that is richer, enabling users to send rich, verified messages. This means messages will be able to carry more information, allowing users to send photos, videos and audio messages to one another.


Voice over Internet Protocol is the transmission of voice and multimedia content over Internet Protocol (IP) networks. VoIP is enabled by a group of technologies and methodologies used to deliver voice communications over the Internet, enterprise local area networks or wide area networks.