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Day 3
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Day 3
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08:30 - 08:355 mins
FREE: Keynotes
Chair's Opening Remarks
- Alzbeta Fellenbaum - Principal Analyst & Manager - Research & Analysis, Service Providers & Platforms, Omdia
08:35 - 09:2045 mins
FREE: Keynotes
Positive Frameworks for Fibre Deployment
- Alzbeta Fellenbaum - Principal Analyst & Manager - Research & Analysis, Service Providers & Platforms, Omdia
- Christian Gacon - VP Fixed Networks Design, Orange France
- Agnieszka Gladysz - Director, Department of Strategy & Analysis, UKE Poland
- Vincent Garnier - Director General, FTTH Council Europe
09:20 - 09:4020 mins
FREE: Keynotes
Green Broadband
- Lise Fuhr - Director General, ETNO - European Telecommunications Network Operators' Assocation
09:40 - 10:0020 mins
FREE: Keynotes
Education and Progression - Addressing Sustainable Metrics for True Diversity in the Telecoms Industry
- Anna Brailsford - CEO, Code First: Girls
10:00 - 17:00420 mins
Roundtables
Roundtables
12:00 - 12:2020 mins
PREMIUM: Customer Experience
"For today’s customers experience is everything’’ – covering similarities and differences B2B/B2C and core principles for getting it right.
- Jeremy Cox - Principal Analyst, Customer Engagement Strategies and Platform, Omdia
12:20 - 12:4020 mins
PREMIUM: Customer Experience
Building Transformational DNA and a Customer Success Obsessed Culture
- Sorabh Saxena - Executive Vice President - Customer Service & Operations, AT&T Business
12:40 - 13:2040 mins
PREMIUM: Customer Experience
PANEL: AI for CX – how can telcos move beyond chatbots and build further intelligence into their customer interactions
- Suman Kargupta - Senior Vice President and Head Customer Experience, Reliance Jio
- Mian Omer Shah - EVP - Customer Care, Pakistan Telecommunication Company Limited
- Charlotte Patrick - Telecoms Industry, Analyst
- Sorabh Saxena - Executive Vice President - Customer Service & Operations, AT&T Business
14:15 - 14:3520 mins
PREMIUM: Customer Experience
Keeping customer experience at the heart of digital transformation
- Regina Urbani - Director Customer Experience Design, Swisscom
14:35 - 15:2045 mins
PREMIUM: Customer Experience
PANEL: Customer Experience in Peak Demand – the ‘New’ Normal
- Jun Liao - Head of Network Intelligence, China Unicom
- Bart Vercammen - General Manager of Software Product Line, Airties
- Daragh McDemott - Managing Director, Jersey Telecom
- Alexandra Rehak - Chief Analyst, Omdia
15:00 - 15:2020 mins
FREE: Broadband World News Theatre
Broadband Strategies Across Africa
- Juanita Clark - CEO, Digital Council Africa
- Paul Hjul - Director, Hjul Consulting
15:20 - 15:4020 mins
FREE: Broadband World News Theatre
Broadband Strategies in Indonesia
- Paul Hjul - Director, Hjul Consulting
- Gunadi Dwi Hantoro - Vice President, R&D, PT Telkom Akses Indonesia
15:40 - 16:1030 mins
FREE: Broadband World News Theatre
Broadband rollout - Lessons from around the globe
- Akos Bona - VP International Markets, Member of the Board, The Broadband Foundation
- Leo Lundy - Chief Technology Officer, Imagine Communications
- Roberto Guenzburger - Marketing Director, Oi
- Patricia Rodrigues Ferreira - Specialist in Regulation of Telecommunications Services, Anatel
16:10 - 16:2515 mins
FREE: Broadband World News Theatre
Network Autonomics: The Final Frontier
- Kurt Pynaert - Head of End-to-End SDAN Solutions Team, Nokia
- Bruno Cornaglia - Fixed Access Senior Manager – Distinguished Engineer, Vodafone Group
16:25 - 17:2560 mins
FREE: Broadband World News Theatre
Future Predictions for Emerging Consumer Patterns
- Faith Popcorn - Chief Futurist & CEO, Faith Popcorn's BrainReserve
- Michael Soileau - Vice President, Strategy and Planning, Xfinity Consumer Services, Comcast
- Kelsey Ziser - Senior Editor, Light Reading
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