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Day 3

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Day 3

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08:30 - 08:355 mins
FREE: Keynotes
Chair's Opening Remarks
  • Alzbeta Fellenbaum - Principal Analyst & Manager - Research & Analysis, Service Providers & Platforms, Omdia
08:35 - 09:2045 mins
FREE: Keynotes
Positive Frameworks for Fibre Deployment
  • Alzbeta Fellenbaum - Principal Analyst & Manager - Research & Analysis, Service Providers & Platforms, Omdia
  • Christian Gacon - VP Fixed Networks Design, Orange France
  • Agnieszka Gladysz - Director, Department of Strategy & Analysis, UKE Poland
  • Vincent Garnier - Director General, FTTH Council Europe
09:20 - 09:4020 mins
FREE: Keynotes
Green Broadband
  • Lise Fuhr - Director General, ETNO - European Telecommunications Network Operators' Assocation
09:40 - 10:0020 mins
FREE: Keynotes
Education and Progression - Addressing Sustainable Metrics for True Diversity in the Telecoms Industry
  • Anna Brailsford - CEO, Code First: Girls
10:00 - 17:00420 mins
Roundtables
Roundtables
    12:00 - 12:2020 mins
    PREMIUM: Customer Experience
    "For today’s customers experience is everything’’ – covering similarities and differences B2B/B2C and core principles for getting it right.
    • Jeremy Cox - Principal Analyst, Customer Engagement Strategies and Platform, Omdia
    12:20 - 12:4020 mins
    PREMIUM: Customer Experience
    Building Transformational DNA and a Customer Success Obsessed Culture
    • Sorabh Saxena - Executive Vice President - Customer Service & Operations, AT&T Business
    12:40 - 13:2040 mins
    PREMIUM: Customer Experience
    PANEL: AI for CX – how can telcos move beyond chatbots and build further intelligence into their customer interactions
    • Suman Kargupta - Senior Vice President and Head Customer Experience, Reliance Jio
    • Mian Omer Shah - EVP - Customer Care, Pakistan Telecommunication Company Limited
    • Charlotte Patrick - Telecoms Industry, Analyst
    • Sorabh Saxena - Executive Vice President - Customer Service & Operations, AT&T Business
    14:15 - 14:3520 mins
    PREMIUM: Customer Experience
    Keeping customer experience at the heart of digital transformation
    • Regina Urbani - Director Customer Experience Design, Swisscom
    14:35 - 15:2045 mins
    PREMIUM: Customer Experience
    PANEL: Customer Experience in Peak Demand – the ‘New’ Normal
    • Jun Liao - Head of Network Intelligence, China Unicom
    • Bart Vercammen - General Manager of Software Product Line, Airties
    • Daragh McDemott - Managing Director, Jersey Telecom
    • Alexandra Rehak - Chief Analyst, Omdia
    15:00 - 15:2020 mins
    FREE: Broadband World News Theatre
    Broadband Strategies Across Africa
    • Juanita Clark - CEO, Digital Council Africa
    • Paul Hjul - Director, Hjul Consulting
    15:20 - 15:4020 mins
    FREE: Broadband World News Theatre
    Broadband Strategies in Indonesia
    • Paul Hjul - Director, Hjul Consulting
    • Gunadi Dwi Hantoro - Vice President, R&D, PT Telkom Akses Indonesia
    15:40 - 16:1030 mins
    FREE: Broadband World News Theatre
    Broadband rollout - Lessons from around the globe
    • Akos Bona - VP International Markets, Member of the Board, The Broadband Foundation
    • Leo Lundy - Chief Technology Officer, Imagine Communications
    • Roberto Guenzburger - Marketing Director, Oi
    • Patricia Rodrigues Ferreira - Specialist in Regulation of Telecommunications Services, Anatel
    16:10 - 16:2515 mins
    FREE: Broadband World News Theatre
    Network Autonomics: The Final Frontier
    • Kurt Pynaert - Head of End-to-End SDAN Solutions Team, Nokia
    • Bruno Cornaglia - Fixed Access Senior Manager – Distinguished Engineer, Vodafone Group
    16:25 - 17:2560 mins
    FREE: Broadband World News Theatre
    Future Predictions for Emerging Consumer Patterns
    • Faith Popcorn - Chief Futurist & CEO, Faith Popcorn's BrainReserve
    • Michael Soileau - Vice President, Strategy and Planning, Xfinity Consumer Services, Comcast
    • Kelsey Ziser - Senior Editor, Light Reading
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