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Day 3

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Day 3

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08:30 - 08:355 mins
FREE: Keynotes
Chair's Opening Remarks
    08:35 - 09:2045 mins
    FREE: Keynotes
    Positive Frameworks for Fibre Deployment
    • Alzbeta Fellenbaum - Principal Analyst & Manager - Research & Analysis, Service Providers & Platforms, Omdia
    • Christian Gacon - VP Fixed Networks Design, Orange France
    • Agnieszka Gladysz - Director, Department of Strategy & Analysis, UKE Poland
    • Vincent Garnier - Director General, FTTH Council Europe
    09:20 - 09:4020 mins
    FREE: Keynotes
    Green Broadband
    • Lise Fuhr - Director General, ETNO - European Telecommunications Network Operators' Assocation
    09:40 - 10:0020 mins
    FREE: Keynotes
    Education and Progression - Addressing Sustainable Metrics for True Diversity in the Telecoms Industry
    • Anna Brailsford - CEO, Code First: Girls
    10:00 - 10:055 mins
    FREE: Keynotes
    Chair's Closing Remarks
      10:00 - 11:0060 mins
      PREMIUM: Connected Home Summit
      Connected Home Round Table Sessions 1
        12:00 - 12:2020 mins
        PREMIUM: Customer Experience
        "For today’s customers experience is everything’’ – covering similarities and differences B2B/B2C and core principles for getting it right.
        • Jeremy Cox - Principal Analyst, Customer Engagement Strategies and Platform, Omdia
        12:20 - 12:4020 mins
        PREMIUM: Customer Experience
        Building Transformational DNA and a Customer Success Obsessed Culture
        • Sorabh Saxena - Executive Vice President - Customer Service & Operations, AT&T Business
        12:40 - 13:2040 mins
        PREMIUM: Customer Experience
        PANEL: AI for CX – how can telcos move beyond chatbots and build further intelligence into their customer interactions
        • Suman Kargupta - Senior Vice President and Head Customer Experience, Reliance Jio
        • Mian Omer Shah - EVP - Customer Care, Pakistan Telecommunication Company Limited
        • Charlotte Patrick - Telecoms Industry, Analyst
        • Sorabh Saxena - Executive Vice President - Customer Service & Operations, AT&T Business
        13:00 - 14:0060 mins
        PREMIUM: Connected Home Summit
        Connected Home Round Table Sessions 2
          14:15 - 14:3520 mins
          PREMIUM: Customer Experience
          Keeping customer experience at the heart of digital transformation
          • Regina Urbani - Director Customer Experience Design, Swisscom
          14:35 - 15:2045 mins
          PREMIUM: Customer Experience
          PANEL: Customer Experience in Peak Demand – the ‘New’ Normal
          • Jun Liao - Head of Network Intelligence, China Unicom
          • Bart Vercammen - General Manager of Software Product Line, Airties
          • Daragh McDemott - Managing Director, Jersey Telecom
          • Alexandra Rehak - Chief Analyst, Omdia
          • Laura Hardin - VP, Customer Experience & Transformation Customer Service & Operations, AT&T Business
          15:00 - 15:2020 mins
          FREE: Broadband World News Theatre
          Broadband Strategies Across Africa
          • Juanita Clark - CEO, Digital Council Africa
          • Paul Hjul - Director, Hjul Consulting
          15:20 - 15:255 mins
          PREMIUM: Customer Experience
          End of Customer Experience Stage
            15:20 - 15:4020 mins
            FREE: Broadband World News Theatre
            Broadband Strategies in Indonesia
            • Paul Hjul - Director, Hjul Consulting
            • Gunadi Dwi Hantoro - Vice President, R&D, PT Telkom Akses Indonesia
            15:40 - 16:1030 mins
            FREE: Broadband World News Theatre
            Broadband rollout - Lessons from around the globe
            • Akos Bona - VP International Markets, Member of the Board, The Broadband Foundation
            • Leo Lundy - Chief Technology Officer, Imagine Communications
            • Roberto Guenzburger - Marketing Director, Oi
            16:10 - 16:2515 mins
            FREE: Broadband World News Theatre
            Network Autonomics: The Final Frontier
            • Kurt Pynaert - Head of End-to-End SDAN Solutions Team, Nokia
            • Bruno Cornaglia - Fixed Access Senior Manager – Distinguished Engineer, Vodafone Group
            16:25 - 16:4520 mins
            FREE: Broadband World News Theatre
            Future Predictions for Emerging Consumer Patterns
            • Faith Popcorn - Chief Futurist & CEO, Faith Popcorn's BrainReserve
            16:45 - 17:0520 mins
            FREE: Broadband World News Theatre
            Applying future trends with what is already happening in reality
            • Michael Soileau - Vice President, Strategy and Planning, Xfinity Consumer Services, Comcast
            Day 2

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