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Mian Omer Shah, Executive vice president of PTCL Customer Care, is an Experienced ICT professional having technical expertise of over 22 years in telecommunication industry and proficiency in planning, implementation and management of support operations and tendering in-line with product & services. Experienced in devising business development strategies by conducting need assessments and performance reviews. Team-oriented contriver with proactive approach towards capacity planning, commercial forecasting and cost benefit analysis. Adept in rendering product management operations while propagating value-added services. Possesses credibility in controlling business development cost, coordinating a premises move & planning related ICT infrastructure. Persistent individual with hand-on experience in assessment of technology, policies & standards; has proven track record in strategy development & developing organizational course of actions in line with market research & analysis to generate sales lead. Known for immaculate leadership, people management & VAS product portfolio management abilities.