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Broadband World Forum
24-26 October 2023, Porte de Versailles

Mian Shah
Executive Vice President, Customer Care at Pakistan Telecommunication Company Limited


Omer Shah Executive vice president PTCL, has more than 24 years of experience in Digitization, strategic management, team building, communications and Customer Experience. He has worked with multi-national and local organizations in Customer Experience, Project Management, Strategic Planning and Communications, Team Management, Operations Management particularly within the Customer Care Divisions in Asia and Middle east like in Pakistan, Bangladesh, UAE. As Senior Consultant to the Board in Middle East and Asia have driven many strategic retention and care projects.

Well rounded global customer care and experience leader with C level experience spanning over 21 years. Poised to provide innovative solutions, to your retention, operations and customer experience challenges.

Recognized as results oriented business advisor and strategic partner whose experience and skills enables strong relationships with customers, resulting in higher revenues and repeat business.

Specialties: Customer Service Consulting, Contact Centre Performance Consulting, Senior and Middle Management Leadership Consulting and Training

Agenda Sessions

  • Panel Discussion: Ensuring a resilient, high-performing network in the post-pandemic connected home