Telecoms, Media & Technology is part of the Knowledge and Networking Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.


The International Critical Control Rooms Alliance

The ICCRA is an independent working group of the TCCA, with a goal to become the focus and platform for critical service control room discussion, learning and development of proactive measures designed to create constant evolution and ensure best practice through its four Special Interest Groups.


Each CCR faces its own particular challenges be they people, technology, process, environmental or operational related.  The International Critical Control Rooms Congress will bring together critical control room and supply side experts to imagine the range of challenges faced and how they may be addressed in the years ahead.  The Congress also marks the official launch of the International Critical Control Rooms Alliance, the world’s only organisation focussed on the work of end users in multi-industry critical control rooms.  Join ICCRA and shape your future. 

The Four Special Interest Groups


Group Lead: Ged Griffin

How can processes adapt or change to create operational excellence? This Special Interest Group will focus on the way in which control rooms can operate an their optimum.


Group Lead: George Rice

With the evolution of networks and shift towards cloud and software-based applications, the need to address technology and technological change is imperative.

Environment and Ergonomics

Group Lead: Dave Watts

The ergonomics and environment of a control room can have a positive or negative aspect on the people and performance of a control room.

People and Performance

Group Lead: Sarah Wilson

The driving force of the control room, this group focuses on the people aspects such as training, motivation and shift patterns.