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The International Critical Control Rooms Congress
8-9 December 2020
Virtual Event
8-9 December 2020
Virtual Event

The International Critical Control Rooms Alliance

The ICCRA is an independent membership organisation with a goal to become the focus and platform for mission critical control room discussion, learning, and development of proactive measures designed to create constant evolution and ensure best practice.

ICCRA brings together critical control room professionals in order to help deliver excellent mission critical services. Participation in the alliance is open to any person or organisation engaged in the provision or support of a critical control room service, across all sectors.


Critical command and control environments need to constantly adapt to the many changing factors that impact their ways of working. Only by doing so can they deliver a consistently high quality service in the most cost-effective manner. The International Critical Control Rooms Congress will bring together critical control room and supply side experts to imagine the range of challenges faced and how they may be addressed in the years ahead.

The rapid development of AI and automation, the integral role of social media and apps in modern communications, and the need to respond to ever more complex public safety and mission critical events requires us to think and act differently in how we deliver critical control room services. This year’s congress will focus on Disrupting the Control Room exploring this theme through the lenses of our four Special Interest Group areas: Operations, Technology, Environment and Ergonomics, and People.

The International Critical Control Rooms Alliance is the world’s only organisation which takes a 360 degree view on the work of end users in critical control rooms across all sectors and industries.

The Four Special Interest Groups


Group Lead: Ged Griffin

How can processes adapt or change to create operational excellence? This Special Interest Group will focus on the way in which control rooms can operate an their optimum.


Group Lead: George Rice

With the evolution of networks and shift towards cloud and software-based applications, the need to address technology and technological change is imperative.

Environment and Ergonomics

Group Lead: Dave Watts

The ergonomics and environment of a control room can have a positive or negative aspect on the people and performance of a control room.

People and Performance

Group Lead: Sarah Wilson

The driving force of the control room, this group focuses on the people aspects such as training, motivation and shift patterns.