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The International Critical Control Rooms Congress
8-9 December 2020
Virtual Event
8-9 December 2020
Virtual Event

Optimising decision-making, workflow and wellbeing in tomorrow’s control room

Leveraging disruptive technologies to create a step-change in control room productivity

"We are very much looking forward to welcoming you to the 2019 ICCRA Congress in Athens. The control room visit on the first day always sets the tone for the Congress; our visit to Athens will provide a fantastic opportunity to explore critical control rooms in the utilities sector. The theme for this year's Congress is "Today and Tomorrow". Our industry leading speakers will discuss the real challenges being faced by critical control rooms today, identifying solutions and sharing best practice. We will also be exploring the opportunities of tomorrow, understanding new technologies and operational factors."

Chris Dreyfus-Gibson, Vice President, ICCRA

Critical Control Room and COVID-19 – What Have We Learned?

The ICCRA Congress 2020 is the go-to forum for those working in, supporting and supplying critical control rooms of all varieties to network, share experience and discover more about the industries supporting them. Unsurprisingly, this year’s theme is the impact that the COVID-19 pandemic has had on critical operations and how control rooms have reacted to these changes. Beyond this, the Congress will deliver updates, learning and exposure related to all those things that serve to create the complete control room experience. We retain a strong focus on the technologies serving control rooms; the design and function of the rooms themselves and the operator’s personal space; the operations performed by these people; their selection, training and motivation.

Who Attends?






End-User Organisations


Director Level or Above

ICCRA Congress 2020 Virtual Connections Agenda

This year's all virtual event will include much more targeted content presented by leading experts in the control room sector through many more in-depth sessions you can experience both live and on-demand. This year's tracks include...

Control Room Operations

Updates and changes to control room practices and processes


Leveraging disruptive technologies to create a step-change in control room productivity


Improving control room well-being for a healthy working environment

Ergonomics / Human Factors

Creating a working environment that people will thrive in

Andy Motteram

Project Manager

Dorset Fire & Rescue Service

The conference was extremely well organised, the content was highly relevant, and I relished the opportunity to network with control room colleagues from other sectors and countries.