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Managed Services World Congress
19 September 2017
The Grange Tower Bridge HotelLondon

Nikos Babalis
Operations Director at MBNL


Nikos is responsible for the Network Operations, Maintenance and Optimization activities in MBNL. He joined MBNL in October 2016 having 24 years of experience in mobile and fixed telecommunications, IT, supply chain management and programme management.

His previous roles include: CEO of Victus Networks (RAN sharing JV in Greece), where he set-up the Company and delivered the sharing benefits as per the shareholders agreement in parallel with a massive 4G rollout. CTO of Wind Hellas (mobile and fixed operator) where he transformed the cost structure of the network in parallel with the re-launching of revamped mobile and fixed network products.

He also held various senior management roles in Vodafone Greece where, among others, he led the introduction of 3G.

Nikos studied Electrical Engineering and holds a Master’s degree from Imperial College and an MBA from Heriot Watt.


We've spoken with Nikos recently and here's what he shared with us ahead of the event:

Q1: What would you say has changed most about managed services, in comparison to 10 years ago?

"In the past the focus has been on cost savings We have seen recently that the cost has become sort of “hygiene” and there is a greater emphasis on customer experience and value extraction/sharing."

Q2: You will be making a presentation at the congress this year. Could you share with us a few details about the topic of your presentation, as a preview?

"My topic will be about presenting the MBNL success story. It is a real example of how you can maximize value across many stakeholders and how an agile MSP can orchestrate a wider echo system."

Q3: What are you most looking forward to with regards to participating at this year's Managed Services World Congress in London on 19th September?

"I am looking forward to hearing from my colleagues about their achievements and experiences so that I can learn from them. It is always a pleasure to participate into this vivid conference and exchange views with so many interesting and knowledgeable people."

Agenda Sessions

  • Case Study: MBNL

  • Panel discussion: What are services partnerships all about today? Definition, domains and development

  • Roundtable Discussions

  • Open discussion: Partnerships today vs. partnerships tomorrow - What's going to change?