Irving Convention Center at Las Colinas,
Dallas, Texas
Frequently Asked Questions
We look forward to welcoming you to the Network X Americas Event in May, where you can connect with the telco community to share best practices, shape your strategy, and discover the most suitable products for your network or service.
Below you can find some frequently asked questions, but if you can't find what you're looking for, please contact us on tmt.registrations@informa.com.
Registration FAQs
How do I create my registration account?
To create your registration account:
- Go to the registration page and enter your unique email address
- Complete your personal information
- Choose your password
- Accept the Terms & Conditions
Then follow the steps to complete your registration.
How do I reset the password?
Go to the registration page and enter the email address you used to register and then click “Reset Password”. Follow the steps and you will be sent an email with a link to reset your password.
I applied for a Free Operator or VIP Pass. What happens next?
Once you submit your application, you will receive an email confirming your request. You will then be notified within five business days by email regarding the status of your request.
I have a promo code. How do I use it?
If you have received a promo code by email, please follow the instructions in the email to complete registration.
If you did not receive instructions, simply complete the registration form, then choose your pass type and then enter your promo code when prompted. The discount will automatically be deducted from your payment total.
Please note, you must re-enter the code when submitting your payment information.
My promo code does not work. What should I do?
What forms of payment are accepted?
Payment can be made by Mastercard or Visa. We are unable to accept payment by American Express.
Where can I find my invoice or receipt?
Once you confirm your pass purchase, you will receive email notifications that include payment instructions, invoice, and receipt of payment.
How do I upgrade my pass?
Please email our sales team at tmt.registrations@informa.com or call +44 (0)20 8052 2012 to process your pass upgrade request.
Do I need a visa to enter the USA?
For information on the visa requirements click here. You can also consult with your local embassy or consulate-general for travel information.
How do I get a Visa Invitation Letter?
Informa Tech can provide you with a visa invitation letter to submit with your visa application, should it be required. You can request the letter during registration. Your registration must be complete, and paid in full if required, before your visa invitation letter will be issued.
Informa Tech / Network X do not take responsibility for the issuance of visas. We are unable to assist with visa applications beyond the issuance of the visa invitation letter.
Why am I not receiving registration or password reset emails?
Registration emails may be filtered or sent to your junk folder. Be sure to add tmt.registrations@informa.com to your contact list and ensure that your organization allows emails from this address.
How do I make changes to my personal information?
Log in to your registration account and then click “Edit Profile” to make changes to your personal information. Please note that you cannot change your primary email address. Contact the Registration Team at tmt.registrations@informa.com if you need additional assistance
I am a Speaker. How do I register?
You will be contacted by the Speaker Team to complete your speaker registration. For assistance, contact Melina Diamantopoulou at melina.diamantopoulou@informa.com.
Registration Assistance
For help with your registration, please contact us at tmt.registrations@informa.com or call +44 (0)20 8052 2012.
Is there an age restriction in place?
All attendees must be aged 18+ prior to the commencement of the event.
Attendee FAQs
How do I access my QR code for event entry
Your QR code for event entry was sent to you by email with your booking confirmation. Registration emails may be filtered or sent to your junk folder.
You can also access your QR code via the Informa Tech Events app.
How can I get to Irving Convention Centre?
With several accessible public transportation options, you can take your pick of ways to get to and from the Irving Convention Center at Las Colinas and navigating the surrounding Las Colinas area.
Can I get parking at/close to Irving Convention Centre?
An 800-space parking structure is attached to the facility and additional parking is available within walking distance. More details are available here.
Can you recommend any restaurants, bars or venues in the local area we could explore in the evening?
Las Colinas in Irving, Texas, is a vibrant town with lots to see and explore.
How do I download the event app?
Please click the link below to download the Informa Tech Events app.
Why should I download the event app?
The event app is a tool to use ahead of the event and while onsite:
- browse the attendee list, connect with fellow attendees and book meetings
- get AI-generated suggestions of connections to make and sessions to attend, based on your areas of interest
- view the agenda and bookmark sessions to build your personalized event plan
- view the floorplan
- discover the sponsors and exhibitors
- easily access your Check-in QR Code for event entry
- and lots more
I need a letter of invitation for my visa application, what should I do?
Informa Tech can provide you with a visa invitation letter to submit with your visa application, should it be required. You can request the letter during registration. Your registration must be complete, and paid in full if required, before your visa invitation letter will be issued.
Informa Tech / Network X do not take responsibility for the issuance of visas. We are unable to assist with visa applications beyond the issuance of the visa invitation letter.