Jacob Thomas

CTO & Head of Solution Architecture at Amdocs

Speaker

Jacob Thomas serves as Vice President & Chief Technology Officer for U.S. Operators at Amdocs, where he drives strategic initiatives spanning network, cloud, AI, and digital platforms. Working closely with service providers, Jacob focuses on modernizing network operations models, helping operators simplify complex ecosystems, operationalize AI, and advance toward autonomous, fiber‑led network architectures. His work centers on translating network data, digital twins, and intelligent automation into scalable, measurable outcomes, making him a key voice in Amdocs’ leadership on the evolution of the Autonomous NOC and agentic operations.