Network X
Exhibitor Service Manual
For Space Only Clients
Here you’ll find all the relevant information you’ll need for the event. Please ensure you read through each section carefully and meet any applicable deadlines to ensure a successful, smooth-running event. If you have any questions please reach out to Customer Success!
CONTENTS
EVENT INFORMATION
VENUE
EVENT HOURS
FLOORPLAN
WHAT'S NEXT?
If you have purchased a space only package, you will be required to complete the below steps:
- Submit an ai or eps logo and a jpeg or png logo to Exhibitor Portal by 19th April
- Review the Submit Your Stand Plan process
- Submit your stand plan drawings & H&S Documentation to Opt-Safe by 22nd April
- Register your staff by 8th May
- Order any additional services if required
- Review our additional policies
YOUR STAND - SPACE ONLY
You will be provided with a raw space on the exhibition floor. It is your responsibility to utilize and build in this space. Please check your contract for the exact size of your floor space and plan accordingly.
BETTER STANDS
Through our commitment to the evolution of the events industry, we aim to ensure that we are delivering the best possible experience for our customers. That is why, we at Informa, have created the industry-wide campaign Better Stands.
Better Stands focuses on uniting exhibitors, contractors and the wider event industry to move away from disposable, single-use stands at our events, in favour of reusable structures. We believe that by moving away from the use of disposable stands we will improve the ease, quality, safety and sustainability of the exhibitor experience at our events.
This year is about educating clients and contractors about Informa’s Better Stands initiative, providing information on how you can help us move away from disposable stands together. The regulations for 2025 will see the bronze level enforced for all space-only clients. Now’s the time to start taking action and get ahead of the game. Why not set yourself up this year so you are in the best position to make your commitment in the future and try to achieve the highest rating possible!
Please have a read through the Better Stands Exhibitor Information Guide to get more information about the campaign!
SUBMIT YOUR STAND PLAN
We have appointed Opt-Safe to manage the stand plan submission and approval process for this year's event.
Opt-Safe will be responsible for collecting all stand plan submissions, reviewing submissions, providing feedback to clients and submitting files for final checks.
Please review the below prior to submission of files.
All files need to be submitted to Opt-Safe no later than 22nd April.
SUBMIT YOUR STAND DESIGN & H&S PACK
Health & Safety at our shows is extremely important to keep EVERYONE safe. We enforce strict rules & regulations for all exhibiting companies to ensure a safe working environment and for the safety of our attendees.
Please follow the below steps for us to grant permission to build:
DOCUMENTS FOR REVIEW
Contractors should follow the below steps in order for us to grant permission to build:
- Review the Step-By-Step Process for signing off stands
- Review Better Stands
- Read the following thoroughly before starting the design:
WHAT TO SUBMIT
- Complete pages 32-43 of the Handbook which includes a risk assessment, method statement, declaration & sustainability questionnaire
- Provide detailed stand plans for your space that adhere to the above
Please submit all H&S and design documents for you stand via email to Opt-Safe by 22nd April.
DEADLINE & REMINDERS
DEADLINE
The deadline to submit all files is 23rd August 2024
REMINDERS
Should your design be classed as complex you will be expected to provide structural calculations at your own expense.
If your documents have not been submitted, or are not completed to an appropriate standard, Informa Tech organizers reserve the right to refuse build/admission to the show or ask you/your stand contractor (if applicable) to resubmit the form with further information.
If your stand plans and H&S pack have not been submitted by the deadline set, Informa Tech organizers reserve the right to refuse build/admission to the show.
EVENT SERVICES
SHOW CONTRACTOR SERVICES - EESL (via portal example)
The official show contractor is Event Exhibition Services (EESL). They will be building the exhibition and feature areas at the event and will also supply the following:
- Furniture & storage solutions
- Carpet
- Bespoke exhibition stand & hospitality suite builds
- Freestanding graphics & signage
- Additions to your shell scheme stand, such as branding, storage, additional power, lighting, shelving, or reinforcement of panels to mount TV screens
- Graphics &/or TV screen for your start-up pod.
To order please go to the EESL online ordering portal.
You will need to log in (if you have used their website before) or alternatively register with their website.
When prompted, please enter the show reference code: NetworkX2022. You will then be able to place your order.
Important: The order deadline date is 16th September. EESL need to have received your order and full payment by this date to avoid a 20% late order surcharge.
If you need anything over and above what is shown on their website, or if you have any queries, please contact them on +44 (0)1933 224127 or orders@eesl.ltd and they will be able to assist you further.
VENUE SERVICES - CTICC (via forms example)
You can order additional services from the venue by using the forms listed below or by contacting +27 021 410 5000 or e-mail Confex@cticc.co.za
The CTICC is the sole provider of all food and beverage within the event and outside. Please review the CTICC Food & Beverage Policy
Important: The order deadline is 22 October. All orders are to be confirmed & paid for in full prior to the Event. All exact deadlines for service orders are on the forms. Please complete and pay them by the deadline to finalize your order and avoid any surcharges. Late orders may receive a surcharge of up to 20%.
If you have any questions please contact the venue by dialling +27 021 410 5000 or e-mail Confex@cticc.co.za
Waste Removal
Informa has a 0% waste tolerance policy. This means you are responsible for removing all waste and any other discarded materials from your stand both during the set up and dismantle periods and disposing of/or recycling offsite. Please remember to order your waste services ahead of the show. We encourage all contractors and exhibitors to Reduce, Reuse or Recycle as much of your stand materials as possible.
Any waste materials left in the halls will be photographed and the relevant exhibitor or contractor will be invoiced accordingly.
OTHER EVENT SERVICES
AUDIO VISUAL
AV - ORDER HERE
Password: eu (lowercase)
Event Pro are the official audio-visual supplier for Network X. Whether you need TV screens, full video walls or anything in between, they can help!
If you would like to discuss your requirements please contact Carl Wilkes:
hiredesk@eventproav.co.uk or cwilkes@eventproav.co.uk or +44 (0)1827 250500
Important: The order deadline is 4th October. Orders placed after this date will be subject to a 20% surcharge.
SECURITY & STAND STAFF
SECURITY & STAND STAFF - ORDER HERE
Evsol Staffing are the approved staffing supplier. They can provide assistants and security staff for your stand. For more information please contact admin@evsol.co.za and view their terms and conditions
Important: The order deadline date is 16th September. Orders placed after this date will be subject to a 20% surcharge.
FREIGHT, HANDLING & STORAGE - EF-GSM
Exhibition Freighting GSM Ltd is the official freight handler, customs broker and on-site handling agent for Africa Tech Festival. Please submit a service order form to Michael for a quote.
Michael Armitage
Tel: +44 (0)1732 926337
Email: michael@ef-gsm.com
Access the EF-GSM order form here: Service Order Form
Please read EF-GSM's - Shipping Information Document
Please note the deadline to order these services is 10th October
IMPORTANT:
- Please do not send any packages direct to the venue by post or courier, as the venue do not accept direct shipping.
- Onsite storage during the event is only available if you have placed a handling & storage order with EF-GSM.
Informa Tech cannot be held responsible for the shipping of any equipment nor are they responsible for the collection and receipt of any deliveries.
LOAD IN / CONTRACTOR ACCESS
To improve safety and ensure smooth operations during load in and load out, it is mandatory to register all vehicles requiring access to the loading bay on Logipass.
Please note that this will only be made live and ready for use closer to the event dates and will be accessed on the following link.
Load-in access will be staggered based complexity of the stand plans submitted.
Please make sure to read the guide here which contains information on how to create an account on the Logipass Portal and the access requests.
The logistics traffic plan for the Paris Expo can be found here. The nearest access gate to Pavilion 7.3 is Gate D.
If you require any additional support, you can reach us at networkxoperations@informa.com.
TRAVEL AND ACCOMMODATION
ACCOMMODATION
We have appointed Hotel Map as the official Network X Accommodation partner.
If you have any questions, please contact Hotel Map at the bottom of the webpage.
PLAN YOUR TRAVEL
Getting to the CTICC is easy as Cape Town is a dynamic, cosmopolitan city with well-established transport systems in place. The CTICC is also conveniently located in the central business and entertainment hub of the city, and is close to many major attractions, and places to stay and eat.
VEHICLES & PARKING
With over 1400 secure visitor parking bays available, making your way to CTICC events is that much simpler. Accessible parking bays are available in P3 and P5 Parking.
Parking is charged at an hourly rate, and guests are required to use the convenient pay-on-foot parking ticket kiosks to pay for their parking.
EVENT POLICIES
CODE OF CONDUCT
Informa Tech is dedicated to providing an inclusive and safe event experience for everyone, regardless of gender, age, sexual orientation, disability, physical appearance, body size, race, nationality or religion. We do not tolerate harassment of participants in any form. We are a diverse community of professionals, and we conduct ourselves professionally. Please be considerate and careful with your words and actions. Exhibitors in the expo hall, evening party hosts and organizers of concurrent activities should be aware they are subject to the code of conduct. Exhibitors and party hosts may not promote sexualized or offensive imagery or activities. Exhibition and party staff should not use sexualized clothing/uniforms/costumes, or otherwise create a sexualized environment. Participants asked to stop any behaviour are expected to comply immediately. If a participant or sponsor engages in behaviour that violates this code of conduct, Informa Tech staff may take action they deem appropriate, including warning the offender or expulsion from the event with no refund.
SUSTAINABILITY
Sustainability is increasingly important to event attendees. Exhibiting at an Informa Tech event allows you to highlight your company’s sustainability credentials and align with an event that champions sustainability. To ensure that your company and exhibiting stand are aligned with Informa’s sustainability goals:
1. View the Exhibitor Sustainability Checklist relevant to your stand type below and consider the steps as you plan your event
2. If you have a space only stand, ensure that your stand is compliant with Informa’s Better Stands programme as detailed in the Exhibitor Service Manual
VIDEOGRAPHY & PHOTOGRAPHY
By registering for this event, you acknowledge recordings, videos, and photographs are being taken during the event. By you entering this event, you give unqualified consent to: Informa Tech, its agents, licensees to record, use and publicise your voice, actions, likeness, and appearance, in any manner and media, worldwide in perpetuity. If you wish to avoid being recorded, please do not enter this event.
DATA PROTECTION
Informa Tech do not sell, nor distribute, attendee contact information in accordance with established privacy policies. Any company claiming to have such information to sell is not affiliated with Informa, and do not have access to our confidential records.