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5G Core Summit


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In-person conference & global broadcast
25 October 2022 | QSNCC, Bangkok, Thailand26 October 2022 | Virtual

Market Landscape: The Future of Customer Experience in a 5G World

“Customer-facing interactions will become “channel-less” and frictionless.”

Mila D'Antonio | Principal Analyst, Connected Enterprise

To understand the impact of 5G on the customer experience and the challenges andopportunities communications service providers (CSPs) face when enabling a 5G-enabled customerexperience, Omdia partnered with Nuance to interview seven executives from global CSPs in the areas of digital strategy, customer journey design, and customer experience. 

Discover what Omdia has to say in this executive summary 'Market Landscape: The Future of Customer Experience in a 5G World'.