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Day Two

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Day Two

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09:00 - 09:1010 mins
ICCRA's Opening Remarks
  • Peter Prater - Founder and Chair, International Critical Control Rooms Alliance (ICCRA)
  • Chris Dreyfus-Gibson - Vice Chairman, International Critical Control Rooms Alliance
09:10 - 09:4030 mins
Transportation Keynote: Optimising civil-military collaboration to ensure reliable and robust air traffic management
  • Christopher Jeeves - Head of Business Planning & Performance Management, Eurocontrol MUAC
09:40 - 10:1030 mins
Utilities Keynote: How the control room ensures health, safety, reliability and operational efficiency at DESFA
  • Theodoros Alexandridis - Control & Dispatching Section Head, DESFA
10:10 - 10:4030 mins
Public Safety Keynote: Ensuring operator welfare, motivation and effectiveness at your control room
  • Gerry O'Brien - Superintendent, An Garda Síochána
10:40 - 11:2545 mins
Networking and Exhibition Break
    11:25 - 11:5530 mins
    Technology: Addressing the challenges of location in emergency response using what3words
    • Geordie Palmer - Business Development Director, what3words
    11:55 - 12:2530 mins
    Technology: Why higher security requirements are becoming the new building block of control rooms?
    • Jan Petter Lie - President, Europe, Cyviz
    • Andrew Wilson - Technical Sales Engineer, Cyviz
    12:25 - 13:0540 mins
    Technology: Room 101 – Identifying the biggest obstacle to technological transformation across control rooms and operation centres
    • Peter Prater - Founder and Chair, International Critical Control Rooms Alliance (ICCRA)
    • Gerry O'Brien - Superintendent, An Garda Síochána
    • Theodoros Alexandridis - Control & Dispatching Section Head, DESFA
    • Christopher Jeeves - Head of Business Planning & Performance Management, Eurocontrol MUAC
    13:05 - 14:2075 mins
    Exhibition Lunch and Networking Break
      14:20 - 14:5030 mins
      Environment: The ergonomics in transforming your operations centre from a call-centre to fully operational command and control centre
      • Adrian Sherratt - Head of Control Room, National Crime Agency
      14:50 - 15:2030 mins
      People: Harnessing the power of collaboration – ‘getting on the same page’
      • David Hawkins - Chief Operating Officer & Knowledge Architect, Institute for Collaborative Working
      15:20 - 15:5030 mins
      Networking and Exhibition Break
        15:50 - 16:2030 mins
        Operations: Leveraging emerging technology to streamline processes, operations and optimise emergency response in Belgium
        • Philippe Delcol - Senior Customer Relations Manager, ASTRID
        16:20 - 16:5030 mins
        Environment: Driving Performance in Delhi's Control Rooms
        • Laxman Rana - Project Manager, Control Room, Centralised Accident & Trauma Services, Government of Delhi
        16:50 - 17:0010 mins
        ICCRA's Closing Remarks
          17:00 - 18:0060 mins
          Networking Drinks
            Day One
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